Aug. 2, 2012
-- One important element in building cohesive work teams is to promote a spirit of "team think" where all members are encouraged to communicate in terms of the team, rather than focusing on themselves.
When that happens, "what's good for the team" overpowers thoughts of "what's good for me." says author and coach Renee Evenson.
In the July issue of "Customer Service Newsletter,"
Evenson recommends five steps for encouraging team think. It all starts, she says, with establishing a team identity.
As manager and team leader, you can start by speaking in terms of "we" rather than "me," and talking about "our team" when speaking with team members. "When you form the habit of speaking in terms of your team, employees will pick up on your cues," Evenson says. "Try to emphasize team efforts, team achievements, and team areas needing improvement whenever you can."
Additional strategies for establishing a team identity appear in the July issue of "Customer Service Newsletter."About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes "Customer Service Newsletter" and "The Customer Communicator."