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7 Important Principles of TQM Total Quality Management (TQM) is an approach or method that organizations use to advance their internal processes and increase level of customer satisfaction. When it is properly implemented in the organization then this style of management can lead to decreased costs related to better overall performance, corrective maintenance, and an increased number of happy and loyal customers. Seven important principles of TQM are- 1. Quality must be managed The first step in the TQM process is to realize that there is a problem in the system and that it can be controlled because some companies think that there process to large to control. But this can be possible if effectively controlled. 2. Processes are the problem not people If process is causing problems, then it won’t matter how many times you hire new employees. So first correct your process and then train people on these new procedures. 3. Don’t treat indicators, look for the cure Like if company’s shipping department is falling behind, it may find that it is because of holdups in manufacturing. Then go for the source to correct the problem. 4. Each and every employee is responsible for quality Everyone in the company from the workers to the upper management must realize that they have a significant part to play in ensuring high levels of quality in all the products and services. 5. Quality in system must be measurable A quality management system is effective only when one can quantify the results. You need to see how the procedure is implemented and if it is having the preferred effect. 6. Quality improvements must be constant Total Quality Management is not something that can be done once and then left. 7. Quality is a long-term investment TQM is a long-term investment and it is designed to find long-term success. http://www.expertsmind.com/ End
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