Linium’s ITSM Expert Phyllis Drucker Published in May 2012 issue of Vivit InForum News

May 1, 2012 - PRLog -- Linium’s (www.linium.com) ITSM expert Phyllis Drucker appears in the May 2012 issue of Vivit InForum News – Vivit’s (http://www.vivit-worldwide.org/) monthly online member newsletter. Vivit is the longest-standing independent, worldwide HP Software user community providing an infrastructure of support for members through advocacy, community, and education. Her whitepaper, “Running IT as a Business Part 1: Service Desk Optimization” is the first of a ten-part series that looks at the Service Desk and how organizational optimization, combined with solid Service Management processes and the right tools, will assist in providing service excellence at a lower cost.  For executives, it will provide an “ideal state” for the Service Desk that may then be used as a baseline for comparison. Don’t miss Phyllis’s timely and thoughtful insights – download her whitepaper today at http://linium1.web11.hubspot.com/Form-Whitepaper-TP-0100-ITSM/Default.aspx.

Phyllis Drucker has been active in the ITSM industry for almost 20 years as a practitioner, Operations Director of itSMF USA, and currently as a Business Process Consultant for Linium. She is a frequent contributor of knowledge to the ITSM profession, has provided numerous presentations at HDI and itSMF conferences and webinars for several organizations. She has also had her articles and whitepapers published by HDI, itSMF USA, and itSMF International. She has also been active at the International level, speaking at two itSMF Spain conferences and working with the international ITSM community to offer both webinars and conference content in Spanish.    

Learn more about how Linium's unparalleled expertise, HP Software Specialist partnership, world-class service offerings and wide range of award winning service management solutions can help your organization. For more information, contact Linium at info@linium.com.

About Linium
Linium is an innovative, solutions-based IT consulting firm committed to aligning an organization’s IT initiatives with their business objectives through ITIL, service and asset management, financial and enterprise performance management, human resource management, education services, and commercial software implementation including Hewlett Packard (HP) IT Performance Suite software, Oracle/Hyperion Financial Planning applications, and Microsoft 2010 Server Platform solutions.

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