Soundview Executive Book Summaries to Host Interactive Webinar with Shep Hyken

Feb. 28, 2012 - PRLog -- Customer service isn’t a department — it’s a philosophy that must be embraced by every member of an organization. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition.

In this Soundview Live webinar, Shep Hyken will share seven powerful strategies that any organization can implement to create greater customer and employee loyalty. As evidence that these strategies work, Hyken will also share from more than fifty examples of role-model companies who understand that customer service isn’t just a department, but a philosophy that affects every member of an organization. Learn more at http://www.summary.com/track/_/Learn%20the-7-Customer-Amazement-Strategies.

Shep Hyken CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees.  His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today bestsellers The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller.  He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!

Attendees will learn:
•   What is customer amazement and why is it so important.
•   The importance of doing the right thing.
•   The 3 Critical Points necessary for customer amazement
•   The 7 customer amazement strategies.

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About Soundview Executive Book Summaries
Founded in 1978, Soundview pioneered the concept of distilling the key points and ideas of full-length business books into easy-to-read 8-page text and 20-minute audio summaries, helping readers maximize their time and business intelligence. They have continued to enhance the summary content with author interviews, interactive author webinars, and video interviews with executives. Soundview’s 100,000+ subscribers worldwide include CEOs, government leaders, entrepreneurs, business consultants, academics, and students. Soundview is a part of the Philadelphia, Pa.-based Concentrated Knowledge Corporation. Visit http://www.summary.com/new for more information about Soundview Executive Book Summaries.