eAgent/Vocalocity Integration Adds Flexibility, Better Database Management for Insurance Agents

eAgent, an online insurance agency and document management system, has partnered with Voice over Internet Protocol provider Vocalocity to provide enhanced VoIP services to insurance agents.
Feb. 23, 2012 - PRLog -- Tampa, FL, February 23, 2012 – eAgent, an online insurance agency and document management system, has partnered with Voice over Internet Protocol provider Vocalocity to provide enhanced VoIP services to insurance agents.

Powered by eBridge, a Tampa, FL-based hosted document management solutions provider, eAgent integrates with a number of VoIP providers to streamline insurance agencies’ interaction with their customer databases. Vocalocity automatically identifies an incoming caller, triggering eAgent to pull up that caller’s record if they are in the agent’s eAgent database.

“Our partnership with Vocalocity falls in line with our mission to provide top-notch agency management solutions to insurance agencies both large and small,” said Mariano Reis, eBridge’s vice president of sales. “We’ve received tons of feedback that our VoIP services help agencies cut down on errors and better track customer and prospect communication. Offering integration through multiple VoIP providers gives our clients options and the opportunity to select the service that best works for them.”

As a limited-time offer, Vocalocity has created special pricing bundles exclusively for eAgent users. This tiered service allows agents to work from anywhere and manage their office remotely. Each of its cloud-based phone system packages includes a free plug-in to help customers integrate their phone system with eAgent, giving them quicker and easier access to client information. The provider also offers custom packages.

"Cloud computing and VoIP communications create the perfect platform to take your office anywhere and maintain the level of service customers expect from a large enterprise," said Kyle Johnson, vice president of sales at Vocalocity. "eAgent integrated with Vocalocity’s hosted PBX services gives insurance agents the knowledge they need to communicate effectively and efficiently in a highly competitive space."

For more information about eAgent, visit www.eAgent.net.

For more information about Vocalocity, visit eAgent.Vocalocity.com.

About eAgent

eAgent was created especially for insurance agents as a way to automate workflow, simplify database management, and achieve maximum productivity. With easily accessible xDates and to-do’s, scanning capabilities, robust reporting options, VoIP integration, nightly downloads, email marketing capabilities, and a true household view, eAgent provides customizable solutions at affordable prices.

About eBridge

Headquartered in Tampa, FL, eBridge is a leading web-based document management innovator providing imaging, storage and retrieval services for businesses nationwide. Clients maximize efficiency while ensuring compliance with state and federal records retention mandates, consumer privacy regulations and various corporate disaster recovery and business continuity operational policies. eBridge was founded in 2001 and provides services to more than 1,700 companies and more than 60,000 total users. For more about eBridge, visit www.eBridge.com.

About Vocalocity

Vocalocity is a cloud-based voice solutions provider with services and support especially tuned to help small businesses grow. Vocalocity ensures higher quality conversations through proprietary technology that differentiates its service from traditional VoIP providers. With cloud-based connectivity, businesses can work from anywhere while enjoying features that deliver large enterprise visibility and functionality. Vocalocity serves nearly 15,000 customers through a U.S. based call center in the company’s headquarters and provides features at half the traditional costs while never requiring a contract. The privately held company is based in Atlanta and was founded in 2005.

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Since 2001, eBridge's online document management system has helped businesses eliminate the waste, risk and inefficiencies of paper-based records and processes.
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Tags:Insurance Agency Management, Customer Relationship Management, Document management
Industry:Technology, Software, Insurance
Location:Tampa - Florida - United States
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