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Follow on Google News | Medical Practice Solves Employee Productivity Issues and Creates Paper-Trail with OfficeWatch TelemWhen Sunset Cardiology received a phone bill with numerous unauthorized long distance and 411 charges, they knew they had a problem. After installing Metropolis' OfficeWatch Telemanagement, productivity has increased and expenses are under control.
By: Sharon Harry “They called us needing a call accounting software and we recommended OfficeWatch,” The first sign that Sunset Cardiology was having an employee problem was when their phone bill arrived and showed numerous 411 and long distance charges. “We had some personal issues and some challenges with employees taking advantage of the workplace and the unemployment system,” explained Mariala Diaz, Office Manager for Sunset. One of her staff members was repeatedly calling the Florida Keys each day on the company phone, causing hundreds of dollars of unauthorized long distance charges. Diaz elaborated, “I had no idea who was doing it. I had to interview eighteen girls to find out who had a boyfriend in the Keys. I shouldn’t have had to do that.” One troublesome employee used hours of her time on personal phone calls a day, which made other employees work harder to take up the slack, subsequently decreasing morale. “I want the workload to be balanced. If one employee is answering ten calls, and another is answering fifty, you know you have a problem.” When Diaz counseled the employee regarding her performance, the employee quit and filed for unemployment. Though Sunset contested the claim on account that the employee’s discharge was connected with misconduct, they were unable to demonstrate this with documentation, therefore the Unemployment Office proceeded with the claim. With OfficeWatch, Diaz now can quickly identify any productivity issues by easily pulling records showing how many calls each extension received, as well as track down any unauthorized phone calls that were made and their duration. OfficeWatch Telemanagement logs all phone data directly from the Sunset Cardiology’s Toshiba IP PBX. Features of the application include frequently dialed number searches, activity by extension, call volume data, and tracking for inbound, outbound, and extension-to- When asked of her opinion of Advanced Micro Services, Diaz exclaims, “They are excellent! My office is complex and problematic; “I would love to help other practices with challenging work environments like ours,” states Diaz. “If any office is experiencing phone abuse and productivity problems like we had, I would recommend OfficeWatch as a solution.” For more information about Advanced Micro Services, please visit their website at: http://www.amscorp.biz. About Metropolis Technologies, Inc. Metropolis Technologies, Inc. is a leading telemanagement solution provider for telecom management and call accounting. The company’s distinctive product offerings, OfficeWatch, ProfitWatch, and AgentWatch provide visibility through call tracking, robust reporting modules, expense management, and trunk analysis. Headquartered in Fort Lauderdale, Florida, Metropolis has provided solutions to businesses throughout North America as well as on a global scale since 1993. For more information, please visit http://www.metropolis.com. End
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