Admiral Group partner with theWord

Feb. 7, 2012 - PRLog -- Admiral Group is headquartered in Cardiff, South Wales and also has offices in Swansea.  Admiral Group was launched in 1993 with only 57 members of staff but now boasts well over 5000 employees, over 4500 of these based in the UK.
Admiral have been widely recognised for being an organisation that puts its staff first and the relaxed and friendly company culture and philosophy has kept them in the ‘Sunday Times list of the 100 Best Companies to Work For’ for the last eleven years. This is in addition to being named Welsh Company of the Year three times.

theWord worked closely with Admiral Group throughout the tender process to ensure that their exact needs were met. theWord was required to demonstrate its credibility, excellence in customer service to demonstrate that it could fulfil the role of communications partner that was essential to the Admiral team.

“One of the biggest issues for Admiral Group was to find a supplier who was able to become a true communications partner.” says theWord’s regional business development manager, Mark Russell. “We worked with Admiral Group, both assessing their immediate requirements and their plans for the future and looking at how the telecommunications structure could both accommodate and facilitate this.” Russell continued.

Head of account management Mark Tuff said “One of our biggest priorities for this project was to ensure that the whole Admiral team were considered in the rollout of the new mobile solution, this meant supporting the purchasing team with full specs and information as required throughout the buying process, assisting the IT team with the BlackBerry Enterprise Server setup and holding road shows to assist the end users in choosing and setting up their devices.” commented Tuff. “All of this work throughout the buying and porting process ensured that the transfer from the previous provider to theWord was seamless.” concluded Tuff.

Huw Stiley, managing director of theWord elaborated further on the relationship between theWord and Admiral Group “We always position ourselves as a total communications partner, responding directly to the specific needs of our customers throughout the life of their contract. In this instance, the employee focussed approach that Admiral Group take very much drove the porting process and the unique way in which it was handled is a great testament to the team of people who were involved in this prestigious contract. It is extremely important to the Admiral Group that they are able to harness developments in technology moving forward to maximum effect within their business and as their new telecoms partner we will continue to work closely with them to ensure that they have all the information and support needed to facilitate this.” finished Stiley.

# # #

theWord is a unified communications specialist. We offer our customers a dedicated account manager to ensure that they get the best from their business communications with minimal drain on their business resources.