Capita’s National Conference on Channel Shift in the Publice Sector - Friday 27th January 2012

Nov. 29, 2011 - PRLog -- This conference highlights emerging and established best practice in the management and provision of multiple channel service delivery, including social media. With the Cabinet Office announcing funding for the ‘Digital by Default’ delivery programme to ensure that the range of digital services continues to grow, this crucial conference explores the variety of models for successful channel integration and the critical issue of promoting digital inclusion in all communities.

Attend this timely event to gain transferable knowledge from award winning case studies and learn from an assortment of public sector organisations, including representatives from police, housing, health and local government, on how best to provide a personalised and effective service for all citizens including:
- Measuring efficiency savings through channel shift
- Maintaining consistency and quality across all channels
- Utilising innovative technology in service implementation

Speakers inlcude:

- Chair: Jo Causon, Chief Executive, Institute of Customer Service
- Leigh Smyth, Managing Director, Race Online 2012
- Amanda Derrick, Programme Director, Connect Digitally, Department for Education  and Hertfordshire County Council
- Jo Hall, New Media Communications Officer, Nottinghamshire Police
- Neil Kenwright, Customer Access Manager, One Vision Housing
- Jane Kendal, Head of Service, Gateway Delivery Manager, Kent County Council
- David Hammond, Acting Engagement and Communications Manager, NHS Sefton

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We have been successfully delivering topical and incisive events to the public sector for over 15 years, attracting audiences from Central, Regional and Local Government, Housing, Health, Police, Education and the Voluntary and Private sectors