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Using Microsoft Dynamics CRM 2011 to set company goal metrics
Organisations’ are constantly looking towards growth and the goal metrics functionality within Microsoft Dynamics CRM 2011 allow organisations to set, monitor and deliver on their targets individually, departmentally and as an organisation.
By: Pythagoras Communications Ltd
Within Microsoft Dynamics CRM goal metrics are split into two areas; parent goals and child goals; Parent goals are the combined goals for areas of the organisation, child goals are the individual goals of departments and teams that ultimately form parent goals. Child goals are able to be assigned to individuals and teams within CRM.
A simple working example of this would be four sales people have target of 30 meetings each by the end of Q1; the 4 individual child goals are tracked and monitored by the sales director and these targets form the parent goal for the sales team which is monitored by the board of the organisation.
It is important to note that any kind of performance metric or target can be measured within the goal metrics area; from the number of customer service surveys completed to the number of event attendees the goal metrics functionality within Microsoft Dynamics CRM has it covered.
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Pythagoras is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses across a broad range of industries including Microsoft Dynamics CRM, Sage 200 and Sage CRM