Servant Keeper Honored with Campbell Award for Favorable Customer Feedback

July 19, 2011 - PRLog -- VALENCIA, CA – The church management software product Servant Keeper has been honored with a Campbell Award for exceptional customer feedback. The award is based on the high proportion of Servant Keeper customers that say they would recommend the product to others, determined by independent polling conducted by the research firm Campbell Rinker.

"It is an exciting honor to be a recipient of the Campbell Award," says Ed Newman, President of Servant PC Resources, Inc., makers of Servant Keeper.  "We strive to help churches manage their ministry by providing powerful, yet easy to use tools. The highest compliment is to be assured that our customers are happy, and that they trust us enough to recommend our company and products to their peers."

The survey was conducted online during March of 2011.  Three hundred and ninety-five U.S. churches rated the church management solutions they use, providing a margin of error of ±4.9% at the 95% confidence level.  Survey topics included user satisfaction, pricing preferences, purchasing habits, and organizational dynamics.  Eighty-eight percent of survey respondents say they influence purchase decisions for church management software solutions.  

"Reams of consumer research affirm that a customer's willingness to recommend a product to their peers is one of the single best measurements of product quality," said Dirk Rinker, President of Campbell Rinker.  "Over the past nine years the Campbell Award has honored products that truly excel in this regard, and we congratulate Servant Keeper for this outstanding achievement."

One interesting finding from the study is that 19% of churches report using online church management solutions, as opposed to more traditional locally-installed software.  This is nearly double the 11% that reported using online solutions during the same study in 2009.  A summary report with additional results from the study will be available to those that request it at campbellrinker.com/contact_us.html.  Details about the study's comprehensive report, which is available to software companies, can be found at campbellrinker.com/reports/SCH.html.  

Servant Keeper is a product of Servant PC Resources, Inc.  More about the company and their products can be found at servantpc.com.

Campbell Rinker has provided market research to nonprofits and the companies that serve nonprofits since 1991, and is a member of the Council of American Survey Research Organizations (CASRO) and the Marketing Research Association (MRA). Questions and requests for Campbell Rinker can be sent through campbellrinker.com/contact_us.html.

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Campbell Rinker has provided market research to nonprofits and the companies that serve nonprofits since 1991, and is a member of the Council of American Survey Research Organizations (CASRO) and the Marketing Research Association (MRA).