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Follow on Google News | CMIQ Presents: The Call Center Success Sumitt 2011CMIQ presents the Call Center Success Summit 2011. This free online customer management event is an unveiling of actionable strategies for achieving the desired success, efficiency, revenue and CRM benefits from your customer management team.
By: IQPC The best part? If you miss a session you can always watch it on-demand, when it’s convenient for you! Presentation Topics Include: -Unlocking Revenue and CRM Benefits from Your Contact Centers -Opportunities Outside the Box: Capitalizing on Alternatives to the Traditional Contact Center -Aligning Contact Center Operation with Customer Demands -Leading Your Agents to Success in the Multi-Channel Contact Center -When Outsourcing Calls – Are External Contact Centers Still Your Best Bet For Efficiency? Our speakers are leading experts in customer relations. This is your FREE opportunity to learn from Plantronics, AutoTrader, VoltDelta, Vegas.com, Cemex, United Stationers Supply and the Society of Workforce Planning Professionals about which “solutions” Register FREE Here: bit.ly/ About Customer Management IQ A division of IQPC, Customer Management IQ online community enables you to find from your peers proven methods, solutions and best practices that solves your specific call center, customer management and social media challenges when you need them solved. Our editorial staff and array of expert, battle-tested contributors develop a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. Annual events include: Customer Experience Summit, Call Center Week, Debt Collections Management Summit, Customer Self-Service Summit, Customer Complaints Management Summit, Social Media for Customer Management Summit and more. # # # Customer Management IQ and IQPC provide educational conferences, training courses and expositions for Customer Management executives to network and learn the latest Customer Management developments and trends occurring in organizations today. End
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