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Customer Management Press Releases

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By Intense Tech. LTD
Intense Technologies now has a completely redesigned web presence through its enhanced corporate website – www.intense.in and www.in10stech.com
By Widen Enterprises
Widen’s Net Promoter Score jumps from 33% to 69%, overall satisfaction with service experience and product performance reach 94.8% and 91.8% respectively. CEO asks digital asset management industry to match transparency
12216986
By DJS Research Ltd
Market research carried out by DJS Research Ltd on behalf of Echo Managed Services has highlighted the different methods water companies use to manage customer relationships.
By The Write CRM
New business and website, The Write Customer Relationship Management Software, makes it easy for writers to keep track of important contact info and projects.
12175006
By LatentView
Leading Data Analytics Player Opens 40,000 Sq. Ft. Office Space; Looks to Hire 500 People by 2014
By Hypatia Research Group
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.
By IQPC
The 2013 Customer Experience Management in Utilities Industry Survey by Customer Management IQ revealed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.
12078162
By Hypatia Research Group
Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives
By A.Net Solutions Inc.
DataByDesign Tracking Solutions™ is fully web-based and can be configured for correspondence, case and document management; customer relationship management, workflow processing, etc.. The application also easily supports multilingual environments.
11965058
By LogNet Systems
Multi-service solution unifies electricity, water, heating and municipal services for efficient revenue generation and customer service
By IQPC - Helen Winsor
Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity ahead of the Enterprise Mobility Exchange Rotterdam 2012.
11827380
By Hypatia Research
BOSTON, MA – Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies.

All Press Releases

By PR Artistry
Intelecom Group AS today announced the latest release of Intelecom Connect, its multi-channel cloud-based contact centre solution.
By Summit Planners Technology Pte Ltd
The CRM software of Summit Planners Technology has revolutionized the way businesses fulfill their customer’s needs & wants in a prompt manner.
By Intense Tech. LTD
Intense Technologies now has a completely redesigned web presence through its enhanced corporate website – www.intense.in and www.in10stech.com
By Widen Enterprises
Widen’s Net Promoter Score jumps from 33% to 69%, overall satisfaction with service experience and product performance reach 94.8% and 91.8% respectively. CEO asks digital asset management industry to match transparency
12216986
By DJS Research Ltd
Market research carried out by DJS Research Ltd on behalf of Echo Managed Services has highlighted the different methods water companies use to manage customer relationships.
By The Write CRM
New business and website, The Write Customer Relationship Management Software, makes it easy for writers to keep track of important contact info and projects.
12175006
By LatentView
Leading Data Analytics Player Opens 40,000 Sq. Ft. Office Space; Looks to Hire 500 People by 2014
By Hypatia Research Group
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.
By IQPC
Andrew Franklin, Head of Experience Design at E.ON UK, joins Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.
By IQPC
Customer Management iQ conducted a survey to get a view of current trends and challenges in the utilities industry. The survey results showed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.
By IQPC
Interview: Tips on Improving Customer Acquisition and Retention in the Utilities Sector
By IQPC
The 2013 Customer Experience Management in Utilities Industry Survey by Customer Management IQ revealed that 89.5% of utilities companies plan investment in new technology in the next 12-18 months.
By IQPC
Insight from: Tim Hughes of Welsh Water; Hugo Harding of EDF Energy; Madeleine Linden of Scottish Power; Bas Touw of Vattenfall; and Andrew Franklin of E.ON UK
By IQPC
Andrew Franklin, Head of Experience Design at E.ON UK, joins Helen Winsor of Customer Management IQ to discuss the company’s greatest customer experience and service achievement, challenges along the way and top tips to overcome them.
12078162
By Hypatia Research Group
Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives
By LogNet Systems
Billing solution enhances RoutIT’s revenue sharing business model with partners
By A.Net Solutions Inc.
DataByDesign Tracking Solutions™ is fully web-based and can be configured for correspondence, case and document management; customer relationship management, workflow processing, etc.. The application also easily supports multilingual environments.
11965058
By LogNet Systems
Multi-service solution unifies electricity, water, heating and municipal services for efficient revenue generation and customer service
By IQPC
In this exclusive interview, Martin Dowson, an Independent Consultant, discusses how change management practices impact the customer experience.
By IQPC
Rob Gardner, Co-Chief Executive & Founder of Redington,has encountered phenomenal success opportunities for financial businesses in social. He discusses why customer management professionals in the industry need to seize them.
By LogNet Systems
LogNet Systems is recognized for its multiple service value proposition in an IDC MarketScape report on customer care and billing solutions in the energy market
By Hypatia Research
Vendor Product Capability MatrixTM & GalaxyTM Reports from "Leveraging Content to Increase Customer Engagement" Series Now Available
By IQPC - Helen Winsor
Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity ahead of the Enterprise Mobility Exchange Rotterdam 2012.
By IQPC
Interview by Helen Winsor, Customer Management Exchange David Boyle, Senior Vice President Consumer Insight at EMI Music, discusses how Consumer Insight and Analytics is being used at EMI Music
11827380
By Hypatia Research
BOSTON, MA – Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies.
By IQPC - Helen Winsor
Interview by Helen Winsor, Customer Management Exchange Moira Dorsey, Vice-President, Research Director at Forrester, joins Customer Management Exchange Network to discuss eco-system mapping and customer touch-points.
By SoftPressRelease
Managing weight and physical space is difficult and time consuming; an update to iMagic Inventory, a software system for managing inventory, simplifies the process.
By Your Small Business Coach
A "must have" guide for every business owner and employee working in customer service.
By IQPC
David Richards, Customer Service IT Director at DHL, joins IQPC Exchange to discuss the implementation of a fully integrated contact centre solution across the business. He outlines the challenges met to balance the delivery
11793371
By LogNet Systems
LogNet Systems to deploy a multiple play solution for mobile operator to expand its mobile, fixed line and Internet business

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