emailtopia Response Manager Reports Deliver Strong Results for PAETEC

May 10, 2011 - PRLog -- emailtopia’s Response Manager Reports are a component of the company’s email management solution that provides immediate improvements for an organization’s email management process. PAETEC, a leader in personalized business communications solutions, is achieving excellent results with their use of Response Manager Reports.

Response Manager’s Reporting functionality provides emailtopia customers with an excellent source of insightful information to help drive their email customer service decisions. Customer service managers can quickly and easily determine: what percentage of their team’s emails are replied to within their service level standard, which agents are taking too long to respond to messages, what the monthly volume of emails is regarding a particular subject matter, and much more. Response Manager Reports give organizations the whole picture so that they can make the right decisions to optimize their email performance.

At PAETEC great results have been achieved in a relatively short period of time by leveraging the insights provided by Response Manager Reports to cut down on email response times by as much as 85% since September of 2010. “My supervisors love the reporting,” says Laura Silivestro, Senior Manager, Customer Care at PAETEC. “Overall this has allowed us to shorten our email response time from 24-48 hours to 4-6 hours”.

Success stories like PAETEC’s demonstrate the power of email management reporting intelligence available through Response Manager. “Great results are attainable at every organization that actively monitors email management performance,” says emailtopia President and CEO Mike Senechal. “Response Manager Reports allow our customers to know exactly how well they are doing, and to chart a course towards email customer service excellence.”

About emailtopia

Headquartered in Toronto, emailtopia is a leader in providing quality email solutions for global enterprises. The flagship product, Response Manager, is in use at such corporations as ING Direct, Omni Hotels, Consumer Cellular and PAETEC. To find out how Response Manager can help your company improve its customer service, contact info@emailtopia.com or visit http://www.emailtopia.com.