emailtopia Announces Release Of Response Manager 5.5

July 21, 2011 - PRLog -- Continuing the legacy of over 13 years of delivering industry leading email management software, emailtopia is proud to announce the much-anticipated release of Response Manager 5.5. emailtopia’s Response Manager helps organizations manage their customer service email inboxes.

Here are some new things that Response Manager 5.5 has to offer:

- JavaScript custom actions. This new feature gives organizations the ability to put in place dynamic business rules to satisfy very specific needs, such as updating information in other enterprise systems. A simple example of how this functionality can be used is in updating an organization's CRM system. For instance, if a client emails an organization's customer service team asking for a price quote, a custom business rule could be used to automatically update the organization's CRM system with an instruction for the account manager to send the client a price quote.

- More flexible user scheduling. A new user scheduling option for Response Manager lets each user have two “working” time spans per day, which makes it easy to avoid assigning messages to users during break periods.

- Closed message reporting. A new Response Manager report is now available which assesses user performance based on the number of messages closed within the defined service level, as well as providing average close time values.

- SQL 2008 support
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- Outlook 2010 support. Outlook 2010 is supported on any operating system, including Windows 7 (32- & 64-bit).

- Secure IMAP connection support.

- Pure JDBC database connections. Response Manager no longer requires additional SQL Server client software or an ODBC data source.

(Interested parties can receive more information on Response Manager 5.5 by sending an email to sales@emailtopia.com)

“We are very proud of the work completed by our development team that has allowed us to begin shipping Response Manager 5.5”, says emailtopia President and CEO Mike Senechal. “With the latest version of Response Manager we are ensuring that our product adapts to the latest changes in the marketplace, and continues to offer an affordable email management solution to both SMBs and large organizations”.

About Response Manager

Response Manager ensures messages coming into addresses such as info@company.com or support@company.com get efficiently distributed amongst an organization’s agents with automatic routing rules. Additionally, Response Manager (http://emailtopia.com/index.php/products/response-manager) offers a host of email response performance reports, full message thread visibility and a message archiving system that ensures important historical emails are kept safe, without affecting system performance.

About emailtopia

Headquartered in Toronto, emailtopia is a leader in providing quality email solutions for global enterprises. The flagship product, Response Manager, is in use at such corporations as ING Direct, Omni Hotels, Paetec, Broadway.com and Consumer Cellular. To find out how Response Manager can help your company improve its customer service, contact info@emailtopia.com or visit http://www.emailtopia.com.