CSS Releases Online Customer Service Self-Assessment for All Employees

Feb. 16, 2011 - PRLog -- Customer Service Solutions, Inc. (http://www.cssamerica.com) has launched the AMIGREATAT Assessment, a 100 question self-evaluation tool free to all owners of the new book:  Am I GREAT at Customer Service?  Ed Gagnon, author of the book and President of CSS, invites anyone who has purchased Am I GREAT at Customer Service? to go to the book website (http://www.amigreatat.com) and click on the “Book Owners Only” tab to take the AMIGREATAT Assessment.

“This is a great tool for anyone wanting to become a true Customer Service Star,” says Mr. Gagnon.  “All owners of the book can answer the questions at the end of each chapter, plug in their responses into the AMIGREATAT Assessment System, and get a free, customized evaluation of their customer service performance.  It’s a great tool – analysis, recommendations, charts, and guidance, and it’s all about YOU!”

Published by CreateSpace, an Amazon.com company, Am I GREAT at Customer Service? is available at amazon.com in hardcopy and Kindle format, smashwords.com in ebook format, and barnesandnoble.com.

Founded in 1998, Customer Service Solutions specializes in customer retention and growth strategies, training, and research services such as mystery shopping and customer satisfaction surveying. Gagnon co-founded CSS and is known for his expertise in customer service and retention strategies as well as his informative and engaging speeches.  Call 704-553-7525 for more information.


Contact:
Edward D. Gagnon, President
Customer Service Solutions, Inc.
704-553-7525
http://www.cssamerica.com  
Follow us on Twitter at http://twitter.com/edgagnon

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CSS specializes in Client Retention & Growth strategies, training, and research services such as mystery shopping and customer perceptions surveying. CSS has worked with clients in sports, government, healthcare, education, retail, and banking/finance.