Ensuring Customer Satisfaction and High Standards at East London Airport

Jan. 26, 2011 - PRLog -- (San Diego, CA) - East London Airport believes the customer is the number one priority, guaranteeing passengers a pleasant and enjoyable travelling experience.

Airport manager Michael Kernekamp, believes the airport’s ‘end-to-end’ process, is hugely important for customer satisfaction. “From arriving, parking, queuing time at check-in and time before boarding, to arriving, collecting baggage, going through passport control and leaving the airport are all top priorities.”

This strategy of improving quality has led the company joining the ACI (Airport Council International), who’s research department produces data that helps airports benchmark their operational statistics to industry standards.

Technology sits at the centre of the airport's intention to improve its service with quality management systems, self check-in services, wifi in the airport terminal and flight information display systems.

Kernekamp says: "Alongside this, we believe investing in our people. We believe in people development that includes appointing, improving and retaining the right people."
Read the full article at: http://www.africanbusinessreview.co.za/company-reports/ea...

# # #

About African Business Review

African Business Review is a leading digital media source of news and content for C-level executives focused on business and industry-specific news throughout Africa. Through its digital magazine, online website, daily news and weekly e-newsletter, African Business Review helps executives stay up-to-date with the most fundamental operational issues in demanding and ever more competitive global business sectors. For more information, contact 1-760-827-7800 or visit http://www.africanbusinessreview.co.za/