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0800 Numbers Can Make Sure You Never Miss A Call
Missed telephone calls can equal lost business for a lot of UK based companies. However, with an 0800 telecoms number missed calls can be a thing of the past.
By: David Clarke of DBSTelecoms
For some people, business can involve a lot of travelling therefore making it very difficult for clients to reach them by using a landline. By simply routing your 0800 number to a mobile a client can reach their intended contact directly using a minimal amount of effort which enhances the customer service experience.
Having telephone calls pointed directly to a mobile can also enable business people the freedom to travel to meetings, trade events and even holiday knowing they won’t have a desk full of post-it notes of people to return calls to when they get back. Having to return calls is an unnecessary task and without it working days can be made to be more efficient, productive and even less stressful.
“It isn’t always easy to run a business with the added pressure of having to return calls, but having an 0800 number makes it so easy. Customers can reach you whenever they need to and you can deal with them in your own time,” says Christine Clarke, Director of DBS Telecoms. “A missed call can often mean a missed opportunity. If customers hav e come across your company by browsing on the internet then they are automatically exposed to all of your competitors. If you don’t take their phone call then all they will do is ring the next company on the list and your opportunity has passed. Having an 0800 number pointed at your mobile phone means you are always contactable when y u are out of the office.”
Another common method is to have multiple diverts which means calls will be forwarded to a sequence of numbers with the end result being an answered call and a happy customer. Through using such a service allows business people to have the freedom to roam and go about their day as normal giving customers’ peace of mind that someone will always answer.
An example of multiple diverts would be to initially have calls primarily diverted to a landline as they are proven to be the most reliable source as mobile network reception can be very inconsistent at times. The next stage in the sequence would then be a mobile number because if the landline isn’t being answered then clearly that person is away from the office. If then both of those numbers remain unanswered the final number to divert to would be that of an alternative source such as a colleague who can then try to help deal with the enquiry or at least make a note of it.
No matter what size of business it is paramount that customers be able to speak to someone when they are in need of assistance. There are varying degrees of urgency, however they must all be treat as a priority and this is possible by having an 0800 number set up for such an event. By always having someone available to take a call can help generate a good reputation amongst clients and as a result lead to increased growth.
Further information on 0800 numbers can be found on the following website, provided by DBS Telecoms : http://www.dbs-
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