Texas Call Centers Gear Up for Call Center Management Boot Camp

Jan. 7, 2011 - PRLog -- Highly efficient, well-engineered contact centers produce exceptional service, and those that schedule their resources efficiently create value as well. Many agree that comprehensive training and career development can cultivate the highly-skilled managers that run a tight ship. But with personnel cutbacks and burgeoning workloads, who has time left for intensive training?

Balancing training needs and time limitations is a challenge many call center managers face. Obtaining training and travel budget approval is another. Going back to the well again and again for training courses on different subjects isn’t very realistic. Call center managers need to be smart about the training courses they select for themselves. They may only get one shot at it.

RCCSP Professional Education Alliance is bringing its celebrated 5-day Call Center Certification Boot Camp training programs to Texas. “It’s easy to appreciate why contact center management professionals put such a high value on their own time,” explains Nina Kawalek, CEO for RCCSP. “In a world where success is often managed and evaluated in terms of hours, minutes, even seconds, training time comes at a premium.”

Released in 2009, RCCSP’s accelerated-learning boot camps combine material drawn from RCCSP’s Contact Center Sciences Series, Service Engineering Series, certification programs, and Contact Resolution Process Model™ certification framework, to create one-week, accelerated learning Boot Camps. The resulting 5-day Call Center Management Boot Camp (http://www.the-resource-center.com/SEMINARS/RCC-4.HTM) covers day-to-day tactical management topics, while the Call Center Engineering Boot Camp (http://www.the-resource-center.com/SEMINARS/ABB-12.HTM) addresses operations and performance improvement topics.    

Nick Qualman, Customer Support Manager at International Allied Systems sees value in having attended an intensive RCCSP management program. “This course completely covers the range of topics needed to begin a call center or develop an existing one. The instructor was phenomenal. This class should be the bar that others need to meet.”

Others agree. “Amazing! I learned so much about our center and things I never thought about that would make such great improvements,” recalls Shamayne Gerlach, Workforce Analyst at Take Care Systems, and a recent attendee of the Call Center Engineering Boot Camp.

The two Boot Camps will be touring Texas in 2011 at the following locations and dates:

Austin:       Feb 14-18
Dallas:       Nov 7-11
Houston:    Apr 25-29

Other locations throughout the US have already been added to the RCCSP Alliance’s National Training Schedule at http://www.the-resource-center.com/index/seminars.htm.

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RCCSP is a progressive industry-supported and industry-recognized accreditation and certification organization, maintaining and coordinating the most comprehensive portfolio of certification credentials available to contact center and IT professionals.