Call Center Certification Program Bolstered by New Two-Day Hands-On Workshop

Aug. 17, 2011 - PRLog -- Ralph Waldo Emerson used to say that “an ounce of action is worth a ton of theory”. This is especially true in the call center industry, where managers are often evaluated in terms of the efficient execution of service delivery strategies. In a world where performance has to be managed by the hour, minute, even seconds, “learning on the go” is simply not an option.

This is why the RCCSP Professional Education Alliance (http://www.the-resource-center.com/about.htm) has just enhanced its Certified Call Center Manager (CCCM) program with two entire days of hands-on workshop activity. The result is a 5-day Call Center Management Boot Camp (http://www.the-resource-center.com/SEMINARS/RCC-4.HTM) that covers day-to-day tactical management topics. The one-week accelerated learning program covers the "how to" of tactical contact center management and processes, and it allows attendees to dive deeper into those areas of greatest interest to them. In Boot Camp, the attendees analyze their contact centers' capabilities in each major process area, construct strategic plans, and select and work on improvement projects to move those areas forward.  

“In the Call Center Management Boot Camp, participants work on real world projects for their centers -- in the classroom under the guidance of RCCSP leaders -- and take home real work products,” says Nina Kawalek, CEO for RCCSP. “There is an undeniable return on the training investment from the two workshop days alone.”

Andrew Lyssy, Senior IT Supervisor at Texas A & M University sees the value in having attended the intensive RCCSP multi-topic program. "RCCSP training programs provide customized instruction with plenty of opportunity for questions and discussion. I learned quite a bit, and the teachers were willing to share all of their materials, so we don't need to reinvent the wheel.”

The Call Center Management Boot Camp will be available at the following locations and dates:

Austin, TX      Aug 22-26, '11   
Washington, DC   Sept 12-16, ‘11
Dallas, TX       Nov 7-11, '11      
Ft. Lauderdale, FL    Nov 14-18, '11      
Las Vegas, NV       Dec 5-9, '11       


To learn more about RCCSP Professional Education Alliance programs and the range of professional certifications, visit the RCCSP Alliance’s National Training Schedule at http://www.the-resource-center.com/index/seminars.htm.

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About RCCSP:

RCCSP is a progressive industry-supported and industry-recognized accreditation and certification organization, maintaining and coordinating the most comprehensive portfolio of certification credentials available to contact center and IT professionals.