IQPC call center events bolstered by industry’s certification organization.

Jan. 12, 2011 - PRLog -- Two leading companies servicing the call center industry have joined forces to provide call center professionals with additional continuing education opportunities.

RCCSP, the accreditation, examination and certification body for the call center industry, has signed a long-term media partnership with conference and tradeshow leader IQPC. The collaboration will allow industry professionals to network with certified specialists and key industry leaders at IQPC call center events.

“RCCSP-certified Managers and Directors are decision-makers. This partnership will bring a body of leading certified professionals to IQPC call center events, adding to a healthy expo environment and increasing networking between exhibitors and participants”, says Nina Kawalek, CEO for the RCCSP Professional Education Alliance.

Both companies will be providing year-round media support to IQPC’s call center industry events; such as the Call Center Summit, the Call Center Week, the International Contact Center Expo and Conference, the Call Center Summit for Financial Services, and the Government Contact Center Summit.

In addition, this alliance will provide special event registration benefits to RCCSP-certified Managers (CCCM), Directors (CCCD), Operations Engineers (CCCE), and Workforce Management Professionals (CWMP). These benefits will be extended in 2011 to include the forthcoming Quality Management Professional Certification (CQMP).

Kawalek concluded, “IQPC’s call center events are industry-specific learning opportunities. We encourage all RCCSP-certified professionals to attend these events. They are an ideal form of continuing education.”

About IQPC:

IQPC (http://www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.

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About RCCSP:

RCCSP is a progressive industry-supported and industry-recognized accreditation and certification organization, maintaining and coordinating the most comprehensive portfolio of certification credentials available to contact center professionals. RCCSP programs and certification courses have been a catalyst for furthering 21st Century call center management methods and applications of call center science. To learn more about RCCSP Professional Education Alliance programs and the range of professional certifications, visit the RCCSP Alliance’s National Training Schedule at http://www.the-resource-center.com/index/seminars.htm.