Follow on Google News News By Tag * Hooman * More Tags... Industry News News By Place Country(s) Industry News
Follow on Google News | Hooman Toyota of Long Beach Complaints Resolved! Customer Delight Program EnhancedHooman Toyota customer satisfactions program taken to higher levels, part of Hooman Automotive overall customer delight plan. Customers of Hooman Toyota of Long Beach and any Hooman dealers have directly contact to Customer Resolution Managers.
By: Tony Ly Hooman Automotive Group, greater Los Angeles dealer group has won numerous awards including Mark of Excellence and Standards of Excellence awards from car manufacturers. Hooman Toyota is one of the top Customer Satisfaction Index (CSI) and fastest growing dealerships in America. The Hooman Automotive organization has turned poorly performing dealerships around. “Our success contributes to our loyal customers. We believe in offering superior customer service at great value for our clients. Our automotive businesses have seen many clients repeatedly come back to us for vehicle purchases and services, even second generation customers. We exist and prosper because our customers have supported us over the 9 years we’re in business.” said Hooman M. Nissan, President of Hooman Automotive Group. “We may have had a bad apple or two worked for us and that have since resolved. It is the nature of a car purchase to disagree, so we try hard for everyone to be happy.” The Hooman Automotive Group Customer Delight program is really an enhancement of the already exist Customer Satisfaction policy. The goal of the enhance plan is to take any customer complaint serious and work to resolve them quickly. The Customers Resolution Managers (CRM) have added power to take quick actions immediately. The Hooman Automotive Enhanced Customer Delight Program includes the followings: 1. Customer direct contact to Customer Resolution Managers 2. Immediate respond to any issue 3. Stricter hiring process 4. Employee suspension or termination for misconduct. 5. If the issue is not resolved, open to using a 3rd party mediations Hooman Toyota (www.HoomanToyota.com) Hooman Automotive Group is the automotive retail arm of Hooman Nissani Enterprises. Hooman Automotive has been a Greater Los Angeles dealer since 2002, currently operates Hooman Toyota (www.hoomantoyota.com) Contact: Laura Gonzalez Customer Resolution Manager, Hooman Toyota laura@hoomanautomotive.com 800-905-1570. # # # Hooman Automotive is the automotive retail arm of Hooman Nissani Enterprises. Hooman Automotive has been a Greater Los Angeles dealer since 2002, currently operates Hooman Toyota (www.HoomanToyota.com) End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|