Hooman Toyota, 2010 Superior Customer Reviews, Service & Sales Year. A Long Beach Dealer Celebrates.

Feb. 11, 2011 - PRLog -- Since under management of the Hooman Automotive Group, Hooman Toyota has achieved over 200% sales growth and top 5% in the nation for Customer Satisfaction Index(CSI). CSI is an important Toyota factory customer survey used to evaluate a dealership’s customer service friendliness.  

“We are ecstatic to achieve such high Customer Satisfaction Index(CSI) from Toyota, the manufacturer. More importantly than sales growth, we want to make sure every guests to our dealership are overly happy with the Hooman car buying experience.” said Hooman Michael Nissani, President of the Hooman Automotive Group. “I would say the key aspects to achieving our higher CSI ratings are: our renowned VIP Owner Loyalty program, which we have had for sometime now and our recently enhanced Customer Delight program. It is important our customers are satisfied in the shopping experience but just in case we want our guests to know there is someone on their side at the dealership. The successes of our VIP Owner Loyalty and Customer Delight programs are clearly showing in the CSI reports and repeat customer visits we’ve gotten.”

Hooman Automotive Group’s renowned VIP Owner Loyalty program is an industry leading repeat customer benefits plan. The VIP Owner Loyalty program included with purchase allowed customers of New or Certified Toyota vehicle luxury-style dealership experience. Some of the benefits of the Hooman VIP Owner Loyalty program includes: lifetime oil changes, free hand carwashes, lifetime tire repair and rotations, complimentary loaner car, shuttle service, road hazard tire replacements, express service scheduling. (See our website for complete details). “Our VIP Owner Loyalty program is like getting all the high-end, luxury vehicle ownership experiences of Mercedes or Lexus buyers, but for Toyota owners. Our customers love this program.” said Hooman Michael Nissani, President of the Hooman Automotive Group.

Hooman Toyota’s Enhanced Customer Delight Program is specifically geared for achieving high customer satisfactions. It is a policy in-place to make sure all our customers are delighted with the Hooman Toyota car buying experience. The program include: guests easy contact to our Customer Resolution Managers, immediate respond to any issue, stricter hiring process, employee suspensions or termination for misconducts and openness to using a 3rd party disputes assistance. “Our Customer Resolution Managers can help our customers if our sales team cannot. We want to make sure our guests are happy with our service and prices at all times.”  said Hooman Michael Nissani, President of the Hooman Automotive Group.

Hooman Toyota (www.HoomanToyota.com) conveniently located in southwest Los Angeles in the city of Long Beach, California, serving all of Los Angeles and Orange County. Hooman Toyota offers nеw Toyota аnd Scion Cars, Trucks, SUV’s, Vans, аnd Hybrid vehicles. Hooman Toyota has over 300 premiums used and factory certified vehicles. Along with car sales, Hooman Toyota has replacement parts for the DIY customers. Full car service and repair for those not interested in getting their hands dirty or are too busy. Hooman Toyota has both prime and sub-prime credit auto financing. Most everyone can get a great car loan, even if you have some credit-hiccups. Need a car only for a short term or to see if you like it first? Hooman has a large selection of the most current model vehicles to rental the day or weeks.  

Hooman Toyota in Long Beach is an Accredited Better Business Bureau (BBB) member since 2008 with a B+ Rating. According to BBB, it is a “Very high rating. A company with this rating would not have a significant number of complaints or other considerations that could pose a problem to consumers”. Also as an accredited BBB company, Hooman Toyota of Long Beach “has agreed to uphold the accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.”  Click link for more details: http://www.docstoc.com/docs/67855345/Hooman-Toyota-of-Lon...

Hooman Automotive Group (www.HoomanAutomotive.com) is a leading Los Angeles Dealership Group since 2002, the #1 Auto Group in Long Beach. Hooman Automotive is the automotive retail arm of Hooman Nissani Enterprises. Hooman Automotive operates full-service auto dealerships: Hooman Toyota (www.HoomanToyota.com), Hooman Nissan (HoomanNissan.com) and Hooman Auto Body Repair & Collision shop. Over the years, Hooman Automotive group has won numerous awards including Mark of Excellence and Standards of Excellence awards from car manufacturers.

# # #

Hooman Automotive is the automotive retail arm of Hooman Nissani Enterprises. Hooman Automotive has been a Greater Los Angeles dealer since 2002, currently operates Hooman Toyota (www.HoomanToyota.com) and Hooman Nissan (www.HoomanNissan.com.