Akabis, Inc. Partners with Telax Hosted Call Center to Complement Digital Communications Suite

Akabis enhances product portfolio with cloud-based contact center solution offering multichannel ACD
Sept. 22, 2010 - PRLog -- ORLANDO, FLA. — Akabis, Inc. today announced its partnership with Telax Hosted Call Center, a cloud-based contact center solution provider based in Toronto, Canada. Akabis, Inc., which delivers wholesale voice termination and VoIP services to a network of ISPs, resellers and independent telephone companies across the United States, selected Telax Hosted Call Center to complement its portfolio of digital communication services.

The Akabis team is continually enhancing their product portfolio through a vast network of partners interoperable with the state-of-the-art Metaswitch platform. The inclusion of an integrated contact center solution from Telax Hosted Call Center was a natural choice for Akabis. Telax is the first Metaswitch Partner Certified cloud-based solution to offer social media integration.

“We’ve added contact center solutions to our capabilities, which include multichannel ACD, IVR, call recording, real-time stats and more, to continue delivering the best solutions for our customers and partners,” said Akabis COO George Sidman. “We chose Telax Hosted Call Center because of the feature set and the fit with our values of reliability, technical expertise and customer focus.”

The partnership enables both companies to cross-leverage technology in order to deliver more value to their customers. “We’re very excited to be working with Akabis. The company combines excellent technology strategy with a core focus on customer service and the Metaswitch platform is an ideal fit for our solution,” confirmed Taras Kapanaiko, Telax Hosted Call Center VP of Operations.

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About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http:www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.
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