California Courts Administration Selects Telax Hosted Call Center as Provider of Choice

Toronto-based software firm secures 24-month contract for hosted call center services thanks to successful bid in highly competitive RFP
April 9, 2010 - PRLog -- Los Angeles, California – The Office of Court Construction and Management of the Administrative Office of the Courts of California announced this week that it had selected Telax Hosted Call Center as its provider of choice for hosted call center services. “We’re very excited about having the California Courts Administration as a customer,” said Telax founder and CEO, Mario Perez. “Our solution is a great fit for government call center spaces like this one.”

The contract was secured by Telax following a highly competitive RFP process, which closed on March 12, 2010. The RFP stressed the importance 24/7 live technical support, service levels and fixed pricing. The California Courts Administration precluded hardware-based solution providers from responding to the RFP, indicating that it was seeking “a hosted call center solution provider”.

The contract for the cloud-based call center solution provided by Telax runs for 24-months with two subsequent option years. Telax has recently secured a slew of similar contracts with a variety of governmental agencies including the 12th largest school district in the United States, the Dallas Independent School District.

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About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at For the latest Telax news, visit
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