Telax Announces Increased Focus on Bilingual Support for Canadian Market at GTEC 2010

Oct. 5, 2010 - PRLog -- GTEC 2010, Ottawa – Telax Hosted Call Center today announced the expansion of its commitment to French-language application development and support, revealing its new Montreal-based help desk division at Canada’s preeminent government technology event, GTEC 2010. A number of employees located in the Montreal area are now part of Telax’s virtual support network, working to maintain industry-leading service standards for the Toronto-based leader in cloud-based software.

“Telax Hosted Call Center is, at its core, a hosted solution. That means we take care of everything, from innovation and improvement to training and ongoing maintenance. As a Canadian company, we’re committed to leading the pack in bilingual service and support,” explained VP of Marketing Koray Parmaks. “GTEC is a great venue for this announcement, we know that this commitment is important for our federal government clients.”

Telax Hosted Call Center delivers multichannel contact routing and other solutions for both businesses and government agencies across North America, with user groups ranging from 4 to over 400. Its core application, Call Center Agent, is currently available in English, French and Spanish. Telax Hosted Call Center will be present at the GTEC 2010 Exhibition from 9:30 a.m. To 4:30 p.m. on October 5th and 6th in booth K-007.

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Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.