Order Taking Is Great For Small And Medium Business

May 17, 2010 - PRLog -- More small- and medium-sized businesses around the world are realizing the importance of call centers for their front- and back-office operations.

Apart from cost-saving benefits, the major impact of an outsourced contact center support is this: It allows full concentration on the core expertise while seeing customers being managed more efficiently and professionally. In fact, the higher the opportunities for handling customers, the bigger chances of keeping them and generating more revenues.

There are many call center solutions in the market, but one of the most popular services they use today is order taking.

Order taking is ideal for small and medium businesses offering a wide variety of consumer goods. They can also be perfect for service-oriented enterprises. Business can be as diverse as selling flowers, pet grooming and supplies, confectioneries, specialty food, insurance or pizza delivery. The products can be endless!

The good thing about having an outsourced order taking call center is the flexibility. The hired provider can synchronize its operations with business hours. Better yet, agents can take more calls even after office or even 24/7.

How order taking brings the money

While most order taking services are inbound by nature, the revenue earned through this model is how businesses can help customers fulfill a specific need.

For example, a customer calls in to ask the difference between a shiatsu and thai massage. The agent can provide a more detailed explanation on the two services. This now provides an opportunity to ask which of these services would be a better option for the customer.

Smart move

Live people on the call often provide clarity for any customer’s queries. Real interaction provides the highest degree of successful sales, real-time customer service and instant feedback. Best of all, the service can be customized according to a company’s specific requirements. Businesses can have more front-liners logging on more orders on the company-owned system without hiring additional staff. This saves thousands of money for an in-staff.

Order taking managed by an outsourced call center improves any business’ order taking processes. Whether it is retail or e-commerce store, insurance, or education, the service is viable for organizations that want to achieve long-term growth.

For more information on order taking services, visit http://www.magellan-solutions.com/order-taking-call-cente....

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Magellan Solutions Outsourcing Inc is an expanding Philippine-based contact center providing high-quality offshore call center solutions to small-to-medium businesses, entrepreneurs and professionals worldwide. It offers inbound and outbound services.