Knouen Technologies Announces Mobile CRM Offering

March 23, 2010 - PRLog -- Knouen Technologies, a leading innovator of enterprise productivity solutions that help companies to improve the adoption of their CRM systems, today announced Knouen Mobile, a new mobile CRM solution for sales and field service professionals.  Knouen Mobile provides users the ability to easily and securely connect to Oracle’s Siebel® CRM using a smartphone mobile device.  

“The need has never been greater for mobile CRM solutions,” says Lee Ho, chief marketing officer of Knouen.  “Knouen Mobile provides sales and service professionals tools to better utilize their time while working in the field.  Our latest solution streamlines and simplifies basic CRM processes for employees, which improves productivity, decreases down time and helps companies to build profitable customer relationships.”

Knouen Mobile enables users to be more effective by providing them the ability to access and interact with their company’s Siebel CRM system using a smartphone such as a RIM BlackBerry®, Windows® Mobile or Apple iPhone™.  With Knouen Mobile, users will be able to log e-mail activities in Siebel, view and update contacts, manage their calendars and search for customer information.  Knouen Mobile integrates directly with the smartphone’s native e-mail, calendar and contact applications.  The offering also provides bi-directional synchronization of calendar, contacts and tasks to eliminate the need to duplicate data between the smartphone, Siebel CRM and productivity applications such as Microsoft® Outlook®.

“Knouen’s mission is to develop solutions that allow users to work naturally in the applications and on the devices that they are most comfortable with” says Shawn Lee, Director of Mobile Applications with Knouen.  “Knouen Mobile gives our customers the freedom to access the information they need from their Siebel system at anytime, from anywhere.”

Knouen Mobile is part of a suite of productivity enhancing solutions that help companies to improve the usage and adoption of their CRM systems.  Through higher adoption of their CRM systems, companies have greater insight about their customers and prospects and in turn are able to provide better products and services to the market.  Knouen Mobile is presently in a beta release, with general availability in May 2010.  Companies that are interested in participating in a beta trial program should contact Knouen toll free at 1-888-KNOUEN-1, or e-mail them at beta@knouen.com.

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About Knouen Technologies: Knouen (know-n') Technologies is the leading innovation behind enterprise productivity solutions that improve the usage adoption of CRM systems. Knouen provides an integrated suite of desktop and mobile applications that seamlessly integrate with existing CRM systems to make them more effective and useful for customer facing professionals. Knouen OfficeSync for Siebel CRM seamlessly integrates Oracle’s Siebel® CRM with Microsoft® Outlook®. Knouen Mobile provides users the ability to easily and securely connect to Siebel CRM using a smartphone device. With Knouen, sales and field service professionals in leading Fortune 1000 companies are more productive and have less down time. Founded in 2006 and headquartered in Redmond Washington, Knouen supports companies across a number of industries including financial services, technology and healthcare. To learn more on how to maximize your CRM investment, visit us at http://www.knouen.com