Platform Computing Selects Knouen OfficeSync to Improve Sales Effectiveness

Sept. 29, 2009 - PRLog -- Redmond, WA—  Knouen Technologies, the leading innovator of enterprise productivity solutions that increase the adoption of Oracle's Siebel CRM, today announced that Platform Computing, the leader in workload and resource management software for clusters, grids and clouds, has selected Knouen OfficeSync for Siebel to enable its worldwide sales force to work more efficiently with Siebel CRM through Microsoft® Outlook®.

“We required a solution that would enable our sales force to be even more productive,” says Troy Ramdeholl, IT Director, Enterprise Business Applications, Platform Computing. “Knouen OfficeSync automates key CRM processes and that allows our sales organization to focus on servicing our customers rather than reentering data that was already in Outlook back in to Siebel.”

Platform Computing uses Knouen OfficeSync to reduce the time their sales force spends on non-productive tasks such as duplicating data between Siebel CRM and Microsoft Outlook to accomplish processes such as opportunity and contact management. End users work naturally in Microsoft Outlook to create and respond to customer emails, as well as to schedule meetings.  Knouen OfficeSync captures these interactions and logs them automatically in Siebel, without any additional entry or effort by the end user.

Knouen OfficeSync provides bi-directional synchronization of appointments, contacts and tasks between Microsoft Outlook and Siebel CRM. This secure and seamless integration enables companies such as Platform Computing to capture more sales activity information in Siebel by allowing its users to perform key CRM activities in Microsoft Outlook.  

“Knouen OfficeSync increases the productivity of enterprise sales, marketing, support and customer facing professionals who are often frustrated by the lack of connectivity between their CRM system and their daily use Outlook,” says Meetul Shah, CEO and Co-Founder, Knouen.  “We are pleased to be working with world-class organizations such as Platform Computing to maximize their investment in their CRM system.”

Knouen OfficeSync for Siebel CRM is part of a suite of on-premise and mobile productivity enhancement solutions.  Knouen VoiceCRM, the company’s newest mobile solution that converts voice mail into activities in Siebel, will be available in Q4 2009.

About Platform Computing
Platform Computing is the leader in grid and cloud computing software that dynamically connects IT resources to workload demand according to business policies. Over 2,000 of the world’s largest organizations rely on our solutions to improve IT productivity and reduce data center costs. Platform has strategic relationships with Cray, Dell, HP, IBM, Intel, Microsoft, Red Hat, and SAS. Building on 17 years of market leadership, Platform continues to help data centers be more efficient, responsive and dynamic. Visit www.platform.com.

About Knouen Technologies
Knouen (know-n') Technologies is the leading innovator of enterprise productivity solutions that increase the adoption of Oracle's Siebel CRM.  The company's flagship solution, Knouen OfficeSync for Siebel CRM, seamlessly integrates Siebel CRM with Microsoft Outlook.  This enables companies to capture more sales activity information by allowing users to perform key CRM functions all within Outlook.  Knouen OfficeSync provides automated bi-directional synchronization of appointments, contacts, email, and tasks between Outlook and Siebel CRM.  Users can also access their data offline and on smartphones.  Leading Fortune 500 companies rely on Knouen OfficeSync for better insight into their sales operations and to increase their users’ productivity.  To learn more on how to maximize your Siebel CRM investments, visit us at www.knouen.com.

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Knouen (know-n') Technologies is the leading innovator of enterprise productivity solutions that increase the adoption of Oracle's Siebel CRM. The company's flagship solution, Knouen OfficeSync for Siebel CRM, seamlessly integrates Siebel CRM with Microsoft Outlook. This enables companies to capture more sales activity information by allowing users to perform key CRM functions all within Outlook. Knouen OfficeSync provides automated bi-directional synchronization of appointments, contacts, email, and tasks between Outlook and Siebel CRM. Users can also access their data offline and on smartphones. Leading Fortune 500 companies rely on Knouen OfficeSync for better insight into their sales operations and to increase their users’ productivity. To learn more on how to maximize your Siebel CRM investments, visit us at www.knouen.com.