CallTalk.TV Online Radio Show Discussing Abandon Rate w/ Mike Mastro of Primas

Jan. 5, 2010 - PRLog -- CallTalk.tv

Guest Speaker: Mike Mastro, President of Primas

Date: 1 pm ET/ 10 am PT January 6, 2010
                       
This week’s episode topic: Reducing Abandon Rate: Where to start, what to do.          
For this episode of CallTalk, Bruce Belfiore will be interviewing Mike Mastro regarding the important abandon rate metric.

Bruce and Mike will weave in the results of BenchmarkPortal's new One-Minute Survey on abandon rates, so the data will be fresh and interesting.

As always, this show will be hosted by Bruce Belfiore, Senior Research Executive for the Center for Customer-Driven Quality (founded at Purdue University), and will be aired without the participation of vendors so that topics will be free from their influence and guided by the listeners.

Mike Mastro, president and founder of The Primas Group, began his career as an R&D engineer who helped develop new technologies for call centers, including integration of Voice and Data in a PBX and development of CTI.  In his current position, Mike has continued to focus on innovative solutions for call centers, including ways to reduce abandon rates.

Broadcast bi-weekly directly over the Internet to your desktop, CallTalk covers informative and educational topics impacting the call center today.

Existing Users:
Just login on Wednesday at 1 pm EST/ 10 am PST
Listen to the radio show and email or call in your questions

New user's to BenchmarkPortal or CallTalk.tv can register here:
Use the link provided or go to www.calltalk.tv to register  
You will get a username and password
Use this to login on Wednesday at 1 pm EST/ noon CST/ and 10 am PST
Listen to the radio show and email or call in your questions

During the call we invite you to ask questions via email at calltalk@benchmarkportal.com or call in your questions at (347) 857-3117

It is that easy! See you on Wednesday!

For more information and to register please visit: www.calltalk.tv or www.benchmarkportal.com

Again we would like to thank you for your time and look forward to having you participate in the show. Please visit us at one of our networks and join our growing network. Stay up to date on news, announcements, and other information that can help you and your call center grow.
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BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers.