New guide for Customer Service Managers from Customer 1st International

July 3, 2009 - PRLog -- Research shows that almost 30 per cent of customers are not satisfied . With this in mind Customer 1st International has released a new best practice guide for Customer Service Managers. The book is available in hard copy, as an e-book, accredited online tutor-led award or e-workbook. http://www.customer1st.co.uk/best-practice-guides.php

The Best Practice Guide for Customer Service Managers has received glowing reviews from Dr Ted Johns, Chairman, Institute of Customer Service and Don Hales Founder and Chairman of Judges, National Customer Service Awards and National Sales Awards.  

Managing Director of Customer 1st International, Stephanie Edwards, says, “We can help you to transform customer service from acceptable to exceptional, from the board room to the customer interface.  Success means putting customers at the heart of your business, focusing on their needs first and foremost, making customers an integral part of your business strategy. Revolutionise your customers' experiences and transform your organisational culture by developing your people as a number one priority.”

The books will be of interest to customer service managers, training, learning and development managers, assessors, and service professionals.

“This is the definitive A to Z guide to customer service training.  Easy to understand and to implement, this is a very practical guide, enlivened with very interesting case studies and some wicked cartoons,” Don Hales, Founder and Chairman of Judges, National Customer Service Awards and National Sales Awards
“Trevor and Stephanie have produced a publication that could stand alone as a first-class textbook on customer service and world-class customer-centric excellence. I would recommend this book wholeheartedly as a thoroughly competent, professionally produced and enormously valuable self-learning, self-development and self-enriching text," Dr Ted Johns, Chairman, Institute of Customer Service.
For more information, visit: http://www.customer1st.co.uk/best-practice-guides.php, email support(AT)customer1st.co.uk or call 01985 841070.
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25 June 2009
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About Customer 1st International. The company was founded in 2000 by Stephanie E Edwards, Managing Director of Customer 1st and subject matter expert for the Institute of Customer Service. The company develops and provides high quality learning resources including elearning tools to organisations in private and public sector, in the UK and overseas.