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Follow on Google News | Step to Call Center introduces the much awaited Customer Service Training moduleThe prominent Call Center Industry website has responded to its customers demands by finally introducing a training module as part of a comprehensive Call Center Kit that caters to the needs of all those who have any kind of interest in the industry.
“Even though training has always been part and parcel of the call center world, there has always been a feeling within the industry that there isn’t enough top class material around”. Explained Hani Masgidi, creator of the Step to Call Center Kit. “Being a Head of Customer Relationship Management in multiple reputable companies, I have always been looking for extensive training programs to provide to my staff. I struggled to get quality training materials. Then I had this idea of creating a one-source-for- The Customer Service Training Module is designed to provide a time-saving, comprehensive training plan that covers essential customer care skills such as: communication skills, advanced listening skills, time management skills, call center telephone skills standards, dealing with upset customers, and many more programs that ensures your call center staff are well equipped to provide high class quality service to your customers. The Customer Service Training is now part of the Step to Call Center management Kit that can be downloaded online from the following website: http://www.steptocallcenter.com . The website also contains a call center directory and several call center related articles that will surely add more value to the purchasing experience of its customers. http://www.steptocallcenter.com/ # # # All the tools you need to start, manage and improve your call center are right here. Our experience in call centers worldwide has enabled us to perfect easy and realistic business plans, templates and copious amounts of practical real-world knowledge, all designed with the call center manager’s needs in mind. Don’t stress over what needs to be done—get it done quickly and properly the first time with Step to Call Center. End
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