Inside India's Silent Tech Revolution: How Companies Like 1Point1 Are Leading the Next BPM Wave

MUMBAI, India - Aug. 11, 2025 - PRLog -- India's BPM sector is shifting from traditional voice-based outsourcing to tech-driven, customer-centric solutions. Leading this transformation, 1Point1 Solutions leverages AI, automation, and cloud innovation to deliver precise, empathetic, and human-centered customer experiences.

One Point One Solutions is awarded as:

• Technology Innovator of the Year (2024)
• Best AI/ML-Driven Data Center Award (2024)
• Prestigious Rising Brands of India (2023)
• BPO Excellence Award (2022)

These awards underscore 1Point1 Solutions' leadership in delivering scalable, AI-powered customer experiences, trusted by top brands across industries. With a strong presence in key Indian cities and rapid global expansion including the acquisition of ITCube Solutions the company is solidifying its position as a BPM leader worldwide

From Traditional BPO to Tech-Driven BPM

Established in 2008 under the leadership of Founder-Chairman Akshay Chhabra, 1Point1 Solutions started its journey as a traditional BPO provider. Over time, it transitioned into a next-generation BPM company that goes beyond voice support to deliver seamless, omnichannel customer engagement and multilingual capabilities.

Today, the company addresses diverse client needs, whether guiding a baby boomer to an expert professional online or helping Gen Z customers resolve queries instantly through AI-enabled self-service tools. This flexible approach ensures every interaction builds loyalty and enhances customer experience.

Driving Change with Human-Centered Innovation

1Point1 integrates AI-driven automation, predictive analytics, and intelligent workforce management to streamline operations. Through chatbots, virtual assistants, and sentiment analysis, it delivers proactive, consistent service while cutting costs.

• CSAT up by 90%.
• Operational issues down 80%.
• Higher NPS
• Stronger Brand Loyalty achieved through consistent personalized experiences

Looking Ahead: The Future of BPM

At 1Point1, innovation is a continuous journey. The company is investing in Agentic AI, real-time analytics, and digital-first customer ecosystems to stay ahead of evolving client needs. With operations in India and expansion into international markets, its roadmap focuses on helping enterprises automate complex processes, optimize costs through intelligent resource allocation, and scale efficiently using cloud-first and AI-powered delivery models.

Leadership Perspective

Commenting on the company's growth, Founder-Chairman Akshay Chhabra shared his views:

"By embedding advanced technology into our ecosystem, we empower enterprises to automate, cut costs, and scale rapidly. Our AI-driven focus keeps us ahead of market shifts. From day one, our goal has been to set new benchmarks—leveraging best practices, home-grown tools, and strong partner networks to evolve from staff augmentation to a value-driven partner for global enterprises."

About One Point One Solutions Ltd

One Point One Solutions is a publicly listed BPM company delivering digital transformation, customer experience management, and automation solutions to global enterprises. Established in 2008, the company works with leading brands in BFSI, FMCG, telecom, retail, media, gaming, travel, and more.