IPRO Media Acquires Introtel Expands North American Presence and Unified Communications Capabilities

DALLAS - Aug. 1, 2025 - PRLog -- IPRO Media, a trusted leader in managed Unified Communications and Contact Center solutions, has acquired Introtel, Inc., a respected Mitel partner based in Mississauga, Ontario, Canada. This move marks a significant step in IPRO's growth journey, one that strengthens its cross-border capabilities and further solidifies its position as a global provider of modern communications.

Founded in 1981, Introtel has built a reputation for innovation, service excellence, and enterprise-grade voice and contact center expertise. Now a full-service Managed Services Provider (MSP), Introtel brings to IPRO a robust UCaaS platform that complements IPRO's expanding portfolio of cloud-first, people-driven solutions.

"This isn't just an expansion. This is about empowering more businesses with reliable, secure, and flexible communications, no matter where they operate," said Richard Bell, CEO of IPRO Media. "We're combining strengths to deliver unified experiences for our customers across North America and beyond."

As part of the acquisition, Introtel will continue operating as a wholly owned subsidiary of IPRO Media. The leadership team and all 23 employees will remain in place, with Todd Yates continuing in his role as President of the subsidiary.

This addition enhances IPRO's operational scale, geographic reach, and service delivery across the U.S. and Canadian markets, supporting its vision to lead in both Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).

"It's a true partnership," said Ryan Rossi, Executive Vice President of IPRO Media. "Both teams are deeply aligned in how we serve our clients with transparency, trust, and a commitment to growth. With Introtel onboard, we're not just adding capacity, we're adding character and capability."

What This Means for IPRO Clients

• Expanded North American support with teams across the U.S. and Canada
  
  
• Unified, scalable platforms for UCaaS and CCaaS delivery
  
  
• Strengthened Mitel expertise and innovation in AI-powered contact center solutions
  
  
• More resources, same high-touch service IPRO is known for
  
  

"Joining IPRO means more possibilities for our team and our clients," said Todd Yates, President of Introtel. "We share a customer-first mindset, and this partnership allows us to push boundaries while staying grounded in what matters, people, relationships, and outcomes."

This acquisition reflects IPRO (https://www.teamipro.com/) Media's mission to deliver best-in-class communications with reliability, clarity, and care, helping businesses stay connected, supported, and ready for what's next.