Indian Businesses Now Using WhatsApp API to Talk Customers Faster and Better

NEW DELHI - June 5, 2025 - PRLog -- In a move reflecting the digital transformation of customer service, many Indian enterprises are turning to WhatsApp Business API to streamline communication. Among the service providers facilitating this shift, Inbox Telecommunication Private Limited has observed a sharp increase in adoption across sectors ranging from FMCG and retail to education and healthcare.

WhatsApp API, designed for medium to large businesses, enables companies to send notifications, customer support messages, and transactional updates at scale. With the majority of Indian consumers active on WhatsApp daily, it has become a natural channel for real-time engagement.

Inbox Telecommunication, a Gurgaon-based cloud communications company, reports that businesses are seeing significant improvement in response rates and customer satisfaction scores after integrating WhatsApp into their communication workflows. A senior representative from the firm noted, "The demand for WhatsApp API isn't just about automation—it's about meeting customers where they already are, in a way that feels immediate and convenient."

The API is being used for a variety of applications: sending order updates, verifying user accounts via OTPs, sharing promotional offers, and even collecting feedback. Its versatility and high open rates—often above 90%—make it especially appealing in a market where mobile-first behaviour is dominant.  https://inboxtele.com/whatsapp-api.php

Unlike traditional bulk SMS or email campaigns, WhatsApp's message threads offer two-way communication with rich media support. Many companies also value the verified business profile feature, which adds a layer of trust when engaging with new customers.

For Indian businesses still adapting to the digital shift, WhatsApp API is emerging as a simple yet powerful tool to enhance user experience and build stronger customer relationships. https://www.inboxtele.com/