Workelevate Expands Knowledge Search Capabilities to Power the AI-Driven Digital Workplace

DELHI, India - April 8, 2025 - PRLog -- Workelevate, a leading Digital Employee Experience (DEX) platform, has announced a major enhancement to its Knowledge Search feature, now extending beyond IT and HR to support enterprise-wide employee queries and actionables. This expansion marks another milestone in Workelevate's journey toward building a truly AI-powered digital workplace assistant.

Previously focused on IT support and HR-related queries, Workelevate's Knowledge Search enabled employees to retrieve relevant information quickly, minimizing downtime and reducing dependency on service desk teams. With this latest update, the platform now supports organization-wide search across multiple departments such as Finance, Admin, Legal, and Operations—allowing employees to not only find the right answers but also initiate relevant actions directly from the search results.

"We're moving from a static FAQ experience to an intelligent, conversational, and action-oriented assistant," said Prateek Garg, Founder & CEO of Workelevate. "This is more than search—it's about empowering employees to get work done without switching tools or waiting on support queues."

Key Highlights:

• Enterprise-Wide Coverage: Unified search across IT, HR, Finance, Admin, Legal, and more.
• Actionable Intelligence: Integrated with workflows to allow employees to raise tickets, update requests, or complete transactions directly.
• Conversational AI-Driven: Smart, contextual understanding through natural language queries.
• Multi-Source Integration: Pulls from knowledge bases, policy documents, intranet pages, SharePoint, Storage (Azure Blog/Amazon S3) and integrated ITSM systems.

Whether it's checking reimbursement policies, initiating laptop replacement requests, or verifying legal compliance steps, employees can now ask once and act instantly—boosting productivity and reducing support overhead.

This enhancement is another step toward Workelevate's mission of enabling "happier, faster, and smarter employees", by bridging the gap between information and action within the enterprise workspace.
About Workelevate: https://www.workelevate.com/
Book a demo to explore more: https://www.workelevate.com/schedule-a-demo