Affirm's Returnly Exit Sparks Concerns, EcoReturns Offers Respite for eCommerce Merchants

Affirm recently announced the sunsetting of Returnly, and merchants are asked to switch to Loop Returns. However, EcoReturns is a much superior and far more affordable solution available in the industry.
By: Saara
FREMONT, Calif. - July 14, 2023 - PRLog -- BNPL provider Affirm recently announced the discontinuation of Returnly, the eCommerce returns platform it acquired two years ago, and customers are not happy.

All the existing customers of Returnly are asked to switch to Loop Returns with which Affirm is entering into another strategic partnership. The partnership shift from one returns platform to another in a span of just two years has raised several concerns among eCommerce merchants.

"Transitioning from one software to another is no easy task. The sudden migration forced upon thousands of merchants by Affirm's move to Loop Returns has left many of us to look out for alternative solutions that offer affordability and smooth migration," said James Lee, a Returnly customer and owner of a sports-wear brand based in Canada.

In response to this strategic shift, concerned eCommerce merchants are turning their attention to the game-changing returns management solution,  EcoReturns.

Committed to affordability and superior features, EcoReturns is transforming the landscape of returns management. Powered by advanced AI technology, EcoReturns is the world's first ChatGPT-powered returns solution helping brands to reduce returns and enhance the overall customer experience.

While Loop Returns faces challenges accommodating the influx of new merchants, EcoReturns is stepping up to assist merchants seeking a smooth transition.

"Most merchants coming to us from Returnly have cited reasons like high cost, limited features and no focus on reducing returns. We understand the unique needs of each merchant and are dedicated to ensuring a seamless migration process," said Sachin Garg, CEO and Founder of EcoReturns.

What is EcoReturns offering to Returnly customers?
  • 3-month free trial
  • Unlimited returns for only $699 per year
  • End-to-end migration support
  • Multiple advanced features include AI-powered returns fraud prevention, advanced exchanges, numerous automations, an incentive engine, and more.
You can learn more about the offerings here: EcoReturns vs Loop Returns ( (

With a 4.9 rating on the Shopify app store, EcoReturns has earned the trust of over 1000 brands worldwide, including industry-leading names such as Forever New, FitVille, BlissClub, and Wythe New York.

Over the past six months, this AI-powered returns solution has prevented returns worth over $1 million, and its success is further solidified by backing from esteemed venture capital firms such as TechStars,, and 9Unicorns.

For more details, visit EcoReturns: AI-Powered Returns - Shopify Returns App | Shopify Exchanges | Return portal | Shopify App Store (

Debarpita Sen
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