Follow on Google News News By Tag Industry News News By Place Country(s) Industry News
Follow on Google News | Learn from the best CX-perts at CEM Africa: NICE explains getting up close and personal with clientsBy: CEM Africa Summit NICE Systems, the lead sponsor of the upcoming CEM Africa Summit from 23–24 August in Cape Town, recently won yet another CX award at the 15th annual Research Digital Innovation Awards for its CXone cloud customer experience platform. It was designed to create seamless digital customer experiences, addressing the full CXi (CX interactions) Siva Pather, the MD of NICE Systems in South Africa, will reveal more about the CXone system during a workshop on the solutions display floor at the CEM Africa exhibition entitled: "Driving frictionless experiences for the contact centre and beyond" on the opening day on 23 August. On Day 2, he will deliver one of the keynote addresses during the opening session on "The New Standard for Delivering Exceptional CX". Mapping the customer journey Pather is also part of a thought-provoking panel discussion on "Mapping the customer journey—exploring the true meaning of customer experience delivery" on the same day. The conversation will explore the benefits and challenges of operating in the digital world and highlight core competencies that cannot be forgotten when considering the true meaning of CX delivery. High-profile brands engage easily with the tech savvy customer, and driving marketing through multiple channels is a tried and tested method. But is that enough? https://cemafricasummit.com/ End
|
|