Messerschmitt Systems And SABA Hospitality Accelerate Personalized Digital Guest Services

By: SABA Hospitality
MACAO, Macao - July 6, 2022 - PRLog -- Today Messerschmitt Systems and SABA Hospitality announced the release of their combined guest engagement solution, accelerating the growth of personalized guest services for hotel operators across Europe, the Middle East and Asia. The release serves as important milestone in providing hoteliers a single end-to-end solution which allows guests to control their entire journey through their own personal mobile devices. The app-less mobile solution combines SABA Hospitality's award-winning digital compendium, self-service ordering and A.I. driven chatbot, with Messerschmitt's leading access control and guest room management system (GRMS) technology offering.

Providing a single solution to navigate and enhance the overall guest journey represents a deviation away from standard hotel technology practice, where hoteliers must engage multiple technology providers to fulfill various requirements throughout the guest journey. By centralizing key elements critical to meeting guest expectations post Covid19, both companies expect an enhancement of the overall guest experience, and a positive response from the hotel industry, who have so often lamented the complexity of their IT infrastructure.

"Partnering with SABA Hospitality provides us with an exciting opportunity to provide hotel operators a single digital platform that helps them personally engage with their guests to enhance the overall guest experience, while simultaneously driving revenue potential and improving operational efficiency. It further allows us to leverage our existing access control and GRMS technology and offer these services seamlessly through the guests own mobile device. This has become particularly crucial as hotels seek to recover from a challenging few years and fulfill a new set of guest expectations." said Dr. Jörg Teunissen, CEO. "Our combined technology offering transforms the way hoteliers can attract guests, exceed their expectations and gain their long-term loyalty."

"For us, the focus has always been on not only providing exceptional guest facing solutions, but on making things easier for hotel operators. Centralization is a key pillar of this. Being able to provide multiple guest facing solutions in a single environment can significantly reduce the complexity of a hotel's technology stack. Our collaboration with Messerschmitt Systems now allows the guest to enter their room, control the lights, temperature and curtains, order Food and drinks, ask questions and access all hotel information directly from their mobile phone. And everything is managed via a single, simple to use, dashboard" said Alexander Wessels, Executive Director at "Across the Asia Pacific and Middle East regions, global brands such as Sofitel and Wyndham Vacation Clubs Asia Pacific trust our solutions to successfully improve engagement through highly personalized communication using a guest's preferred communication style. Extending that offering combined with Messerschmitt Systems' market leading GRMS, Access Control and integrated hotel technology solutions provides an exciting opportunity to deliver a unique and essential combined solution set to the hospitality market."

Stefan Renziehausen
Source:SABA Hospitality
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