Connect Derby gets seal of approval from tenants in annual business community survey
By: Connect Derby
The annual survey measures the levels of service Connect Derby provides across all areas of its operation – from the quality of its workspaces and IT services to security and operational communication.
This year, the survey focused heavily on how Connect Derby has helped its 200 plus tenants get back on their feet again as they return to the office following the various local and national lockdowns in 2021.
Connect Derby received an 82% response rate from office tenants surveyed across the seven diverse buildings in its portfolio - Friar Gate Studios, Kings Chambers, Sadler Bridge Studios, Marble Hall, Riverside Chambers, Shot Tower and the iHub innovation centre on Infinity Park.
A massive 97% of respondents said Connect Derby meets or exceeds their expectations for the support it provides, an increase of 7% from last year.
96% of tenants reported that communications from the management team met or exceeded their expectations, an increase of 2% from last year.
95% of tenants said Connect Derby meets or exceeds their expectations, with 91% saying they would recommend Connect Derby to other businesses looking for managed workspace in the city.
Connect Derby has been supporting tenants return to the office by introducing new, flexible ways of working.
Commenting on this year's survey results, Ann Bhatti, head of Connect Derby, said:
"The last 12 months have been tricky, with many businesses trying to get on their feet again as we come out of the pandemic, so we're really pleased to have received such positive service ratings.
"I'd like to thank all tenants for being honest in their assessment of our services. We're committed to providing all our tenants with the highest possible levels of services and support and will continue to work with businesses to help with their recovery in any way we can.
"There are always areas where we can improve, so we will be working with our suppliers and internal council services in the coming months to make improvements where necessary," added Ann.