Hodusoft introduces Zendesk CRM integration to Contact Center Software
India-based unified communications software maker HoduSoft today announced its contact center software HoduCC's integration with popular customer relationship management (CRM) system Zendesk.
"HoduSoft continuously endeavors to enrich customer value with innovative products. The integration of HoduCC with Zendesk, a well-known CRM will help our customers to get the best of both worlds. HoduCC contact center users will be able to access the CRM functions from the dashboard, saving crucial time and increasing productivity,"
The integrated contact center software will allow automated ticket generation through Zendesk CRM. As soon as a ticket is generated, service agents can connect with the customer through the HoduCC call plugin. Other functions such as mute and unmute, call disposition, call on hold, DTMF, among others, make an enriching call center CRM integration for businesses of all sizes.
Key benefits of Contact Center Software integration with Zendesk CRM:
HoduCC omnichannel contact center software empowers customer service agents to access all information from a single interface without toggling between multiple screens.
HoduSoft is an India-headquartered unified communications software maker. Started in 2015, HoduSoft builds quality software products to help businesses achieve success with their communications tools. Today, HoduSoft is one of the leading VoIP software makers offering world-class communication products at unmatched value for companies of all sizes. The latest Gartner Digital Markets report features HoduSoft's HoduCC contact and call center software as a Category Leader and FrontRunner for call recording solutions. Other quality software products in the HoduSoft suite include HoduCC, HoduBlast, and HoduConf that render personal, intelligent, and delightful customer experiences.
For media inquiries:
Name: Kartik Khambhati
Hodusoft Pvt. Ltd.