From Chat to Voice:WhatsApp Business Calling Integrated into HoduCC Omnichannel CX Suite by HoduSoft

AHMEDABAD, India - Sept. 10, 2025 - PRLog -- A leading provider of innovative communication solutions, HoduSoft proudly announces the integration of WhatsApp Business Calling through the official Meta Business Calling API into its flagship HoduCC Omnichannel CX Suite.

By adding WhatsApp Business Calling to its unified platform, HoduCC Omnichannel CX Suite strengthens its omnichannel capabilities, empowering businesses to deliver consistent customer experiences.

WhatsApp Business Calling in HoduCC Omnichannel CX Suite

WhatsApp has grown from a personal messaging app into one of the most trusted and widely used business communication platforms, with billions of users worldwide.

With this integration, HoduCC Omnichannel CX Suite adds another trusted channel to its robust lineup of communication options. This enhancement expands the suite's capabilities, enabling businesses to connect with more customers on the platforms they already know and trust.

WhatsApp Business Calling integration- Key Benefits

With WhatsApp Business Calling integration into HoduCC Omnichannel Contact Center Software, businesses can unlock a host of benefits designed to boost customer engagement and operational efficiency:

• Seamless Integration: Handle inbound and outbound WhatsApp calls securely—no third-party gateways needed.
• Omnichannel Workspace: Manage chat, voice, and social conversations from a single, easy-to-use dashboard.
• Consent-Driven Outbound Reach: With prior customer consent, businesses can make outbound WhatsApp calls that are welcomed, trusted, and fully compliant, strengthening relationships, ensuring privacy and transparency.
• No Hidden Costs: With direct Meta integration, outbound WhatsApp call charges depend on destination and duration. Businesses can plan these costs into their communication strategy.
• Global Trust: Connect with over 2 billion and still growing WhatsApp users through enterprise grade, secure real time interactions.
• Enhanced Productivity: Serve more customers efficiently as WhatsApp chat can be supported with bot-assisted features for faster responses and easy shift to voice calls subject to customer consent.
• Stronger Conversions: Build trust with personalized voice conversations that drive better outcomes.

Speaking on the integration, Kartik Khambhati, co-founder and chief business development officer said, "We are delighted to bring WhatsApp Business Calling into HoduCC Omnichannel CX Suite as part of our ongoing commitment to delivering innovative solutions that meet the evolving needs of our customers."

He further added, "WhatsApp Business Calling integrated into HoduCC Contact Center Software via Meta's Business Calling API is a powerful integration that not only elevates communication by uniting voice and messaging but also clearly addresses important compliance requirements such as the need for prior customer consent for outbound calls and the cost responsibility on businesses based on Meta's country-specific pricing."

With omnichannel excellence, this new feature enables customers to begin interacting via WhatsApp chat, escalate conversations to real-time voice calls, and continue follow-ups via email or other channels without repeating themselves from one agent to another.

For more information visit https://hodusoft.com/contact-us/