News By Tag
News By Location
Customersatisfaction.com Celebrates Customer Service Heroes
Every Successful Company Has At Least One, Says Dr. Gary S. Goodman
Dr. Gary Goodman, President of Customersatisfaction.com, wants to know who made that bold decision.
"What is the name of the farsighted Nordstrom associate that lost money on that transaction for the greater good of building a customer relationship?"
Somebody did it, and the same nameless "somebody's"
Customersatisfaction.com aims to change that. They've inaugurated a "See great service and praise it!" program. Its aim is to honor those individuals that are doing great business by being great at building business relationships.
"Every successful company has at least one special achiever like this," Goodman says.
"Quarterly, their companies should nominate their 'service stars' to receive a certificate that honors their contribution. They can start a Wall of Fame at headquarters that celebrates outstanding achievers."
Customersatisfaction.com endorses companies for their service quality, so it seems only right to extend these laurels to those that make it happen, Goodman says. He's also the bestselling author of Monitoring, Measuring & Managing Customer Service, published by Wiley.
The "See great service & praise it" program is available to companies participating in Customersatisfaction.com's companywide recognition program.
For more information, contact Dr. Gary S. Goodman at: email@example.com or at (818) 970-GARY (4279).
Dr. Gary S. Goodman
Page Updated Last on: Apr 19, 2021