Elision Announced to Offer Multiple Integrations to Dialer for Collection Agencies

Elision announced to offer multiple integrations with the call center dialer software to empower collection agencies. The company has been catering to collection agencies with powerful solutions to help them leverage better results and performance.
By: Elision Technologies Pvt. Ltd
 
BANGALORE, India - Jan. 6, 2021 - PRLog -- Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company that has been offering a call center solution to diversified industry verticals. Recently, the spokesperson of the company announced to offer multiple integrations with the call center dialer software to collection agencies. These integrations will be provided to offer a single sign-on solution to collection agencies.

"We have been offering different unified communication solutions to collection agencies for some years. Last year, we have developed a collect module, which can be integrated with our call center software, namely DialShree.", shared the spokesperson of the company.

"We have now taken the next step to offer multiple custom integrations to benefit collection agencies. Our call center dialer experts will integrate different solutions or APIs into the call dialer software so that collection agencies can use all advantages of a streamlined and integrated solution", added the spokesperson of Elision.

The spokesperson of the company shared more details about the custom integrations available to collection agencies and offered by VoIP experts of Elision. The shared details are recited in brief hereunder:

Call center CRM integration

The company will offer integration of a CRM solution with the call center software. As per the shared details, the company can integrate multiple CRM solutions with the call center software.

Call center software integration

The company will also integrate any third party software into the call center dialer. The benefit of this integration is automated data entry and updates in systems. Another advantage of this integrated solution will be that it will show all the required information about a customer to agents, so they can use this information to conduct different conversations.

Call center communication channel integration

By default, the call center solution offered by Elision has a single communication channel, which is voice calling. The VoIP development experts of Elision will integrate other communication channels to empower collection agencies with an omnichannel call center solution (https://www.elisiontec.com/contact-center-solution). Below is the list of communication channels that the company will integrate as per the requirement of the collection companies:
  • WhatsApp
  • SMS
  • Facebook
  • Twitter
  • Email
  • Video chat
  • Live chat widget

About Elision Technologies Pvt. Ltd

Elision is a leading IT company based in India. Since 2007, the company has been catering to its global customers with its VoIP expertise. The custom integrations with the call center dialer offer a more empowered solution to collection agencies. For more details, please visit https://www.elisiontec.com/call-center-solution-integrations/

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Tags:Call Center Solution
Industry:Technology
Location:Bangalore - Karnataka - India
Subject:Products
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