AC InfoSoft Announced to Offer Custom CRM Integrations into VICIDial

MUMBAI, India - Dec. 8, 2020 - PRLog -- AC InfoSoft, one of the leading VoIP development companies, has launched custom call center CRM integration services. This integrated service is launched for VICIDial, which is an open-source call center solution. The company has announced that VICIDial experts of the company will integrate any Customer Relationship Management (CRM) solution with this open source call center software.

The company shared that a CRM solution is a large system, which lets call centers save detailed information about the customers. This solution does not restrict a contact center to save only some fields. Unlike that, any call center using a CRM solution can store all information about the customer from the source of inquiry to the preferred mode of payment, invoices, subscriptions, etc.

According to the shared details, using a CRM system and a call center solution as two different solutions can cause certain discrepancies and roadblocks. To benefit businesses overcome these roadblocks, the company will offer call center CRM integration. As per the shared details, the company will offer integration services for VICIDial call center software.

The company has announced that it will offer this launched call center CRM integration (https://www.acinfosoft.com/call-center-crm-integration/) services to integrate any open-source or third-party CRM (Customer Relationship Management) solution to the VICIDial system. The company has also announced the name of some of the CRM systems recommended by the company to the contact centers to use, which are listed below:

·        Zoho

·        Freshworks

·        Microsoft Dynamics

·        Salesforce

·        vTiger

·        Sugar Sell

·        SugarCRM

·        SuiteCRM

About VICIDial

It is popularly known as an open-source contact center solution all across the globe. In more than one hundred countries, more than 14,000 downloads of VICIDial are done. It has advanced capabilities and features. It is popular for its predictive dialing algorithms. It is one of the call center dialers in the list of top 20 auto dialer software. Since 2007, various companies and call centers are using this contact center software.

About AC InfoSoft

It is a renowned VoIP development company. The company majorly focuses on delivering call center solutions and business communication and collaboration software. The company caters to its customers by delivering its perpetual and hosted solutions. Additionally, it offers services for installation, deployment, customization, and support of various open-source VoIP solutions. It has been offering various VICIDial customization services. To benefit VICIDial users, it has added call center CRM integration as an additional service. Visit https://www.acinfosoft.com/vicidial-services/ for more information.