Elision Launched Turnkey Omnichannel Call Center Solution in India

MUMBAI, India - Nov. 11, 2020 - PRLog -- Elision Technologies Pvt. Ltd, more popularly known as Elision, announced the launch of a turnkey omnichannel call center solution in India. The company will provide an omnichannel call center solution to Indian call centers.

The spokesperson of the company announced the list of communication channels made available in this call center solution India:

·        Voice call

·        Video call

·        WhatsApp chat

·        Live chat

·        SMS

·        Email

·        Twitter

·        Facebook

·        Fax

·        And more

Elision announced to offer a turnkey solution to Indian companies, businesses, enterprises, and organizations. It means the company can use both call center software and required hardware from Elision. The company offers PRI and SIP gateways, and all other required hardware to install and configure the omnichannel call center solution.

"We have been offering an omnichannel call center solution in India. Now, we are launching a turnkey call center solution. We have set up different branches in India in cities like Ahmedabad, Delhi, Mumbai, Bangalore, etc. to cater to our clients.

The company announced that this omnichannel call center solution (https://www.elisiontec.com/contact-center-solution) has a wide array of features. Some of the key features are listed below:

·        Live statistics

·        Dashboard

·        DID management

·        PRI line support

·        Outbound call scheduled

·        3-way conferencing

·        Call hold and pick up

·        Call transfer

·        Call forwarding

·        Unlimited call queue

·        Voicemail

·        Predictive dialer

·        Preview dialer

·        Power dialer

·        Progressive dialer

·        Auto dialer

·        Manual dialer

·        Advanced call distribution

·        Longest idle agent-based call routing

·        Latest and advanced ACD

·        Status of dialled leads

·        Status of captured leads

·        Live call monitoring

·        And more

Some of the most popular add-ons available with this turnkey omnichannel call center solution are listed below:

·        Broadcasting

·        Helpdesk ticketing solution

·        Agent screen capture

·        Remote agent

·        Sticky agent

·        Word spotting

·        And more

About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company also has offices in Mexico, the USA, and the UK. The company has been offering unified communication solutions for more than 13 years now. The company has announced to offer a turnkey call center solution with omnichannel support in India. To know more about this software, please visit https://www.elisiontec.com/contact-center-solution