Contact Centers Can Boost Proactive Notification Strategy with INI OutboundStudio™
New Interactive Northwest, Inc. (INI) product enhances the functionality of Avaya Proactive Outreach Manager
INI OutboundStudio, which integrates with the Avaya Experience Portal and Proactive Outreach Manager (POM), brings to the table a full-featured set of advanced capabilities for voice and SMS-based POM campaigns. With an easy-to-use administration interface and consolidated campaign management tools, INI OutboundStudio provides organizations with a powerful way to manage proactive notifications. INI OutboundStudio expands on the functionality of POM by giving contacts a wide range of response options, including speech recognition-
"Consumers today expect companies to fill their needs proactively, providing them with the information they need when—even before—they need it," said Glen Taylor, INI OutboundStudio product manager. "INI OutboundStudio, in conjunction with POM, gives organizations the flexibility required to meet that demand, in the manner that's most convenient for the user."
INI OutboundStudio further enhances the built-in capabilities of POM with a robust feature set that offers dynamic behavior based on contact attributes, real-time access to contact responses via web services, and optional called party authentication. Its flexible, configurable response options for speech, SMS, and touchtone allow for a natural and convenient experience for users and improved operational efficiency for contact centers.
Typical use cases for INI OutboundStudio include appointment scheduling, payment reminder and collections, customer satisfaction surveys, account and policy change notifications, and more. INI OutboundStudio is now available through INI and Avaya Channel Partners. For more features, benefits and information, please visit www.interactivenw.com/
About Interactive Northwest, Inc.
INI has been a leader in self-service contact center applications since 1992. Recognized for its expertise in conversational speech, outbound, and callback technologies, INI delivers solutions that combine technical prowess with a user-friendly customer experience. INI's approach emphasizes close collaboration with clients and partners to create real-world solutions that reduce the cost of providing superior customer service. As a Technology Partner of the Avaya DevConnect Program, INI leads the way for emerging contact center technologies, providing innovative, highly stable solutions for on-premise and cloud-based platforms. For more information visit www.interactivenw.com or contact INI at 1-800-732-3236. Follow INI on Twitter @InteractiveNW (http://www.twitter.com/
Interactive Northwest, Inc.