Hodusoft's Latest Artificial Intelligence Powered Contact Center Software Transforms Ecommerce Opera

AHMEDABAD, India - Aug. 7, 2020 - PRLog -- Hodusoft, a unit of global VoIP tech leaders Ecosmob, announced launch of artificial intelligence powered contact center software (https://hodusoft.com/contact-center-software/) for ecommerce industry.

Speaking on the occasion the company's VP said, "Most call center software feature programmed automatic call distributors and skill mapping with limited configurability. Hodusoft's AI powered contact center software transcends such limits and gets smarter over time as the ML algorithm keeps learning. The system keeps evaluating agents based on their performance and assigns calls according to skills and availability."

This, however, is just one aspect of the smart contact center software from Hodusoft. Even better is the social media integration. One single dashboard lets agents see what is going on in Facebook, Twitter, Instagram and Whatsapp in addition to keeping tabs on chat, email, fax, SMS and phone. Most call center solutions these days include social media but where Hodusoft differs is in smarter integration of artificial intelligence with configurable settings such as flagging specific words to create an alert or according to nature of the post such as complaint, product inquiry and so on. You get on-screen alerts and agents can respond quickly.

Hodusoft also offers the option of inclusion of conversational AI powered chatbots with natural language processing capability. From the customer perspective, it is better than IVR for self service and lets them get more. The bot connects to a live agent at a certain point in the conversation. From the agent's perspective, it greatly reduces time and effort because the bot has already shifted gears. Apart from this you can derive sentiment analysis and intelligent analytics of interactions that can serve to improve agent's skill. When an agent connects, he can view caller's details on the screen, fetched from the CRM and, further, details of the product relevant to the call.

This is a little bit about how intelligence in contact center software can help ecommerce handle its customers better with smarter, faster responses.

HoduCC, the company's contact center software is just as suited for outbound campaigns. The normal is for campaign managers to select lists from the CRM and assign lists to the IVR to conduct outbound calls. Hodusoft's intelligent outbound dialler does more. It can decide about the time to call based on zone time or any other input you provide. IT recognizes country and adopts language. It can capture the call interaction and even analyze sentiment of the callee, letting marketers prioritize such leads as show positive interest.

Ecommerce operators wishing to know more may get in touch with Hodusoft on phone 91 79 48939393, 1-707-708-4638 or chat live on https://hodusoft.com/contact-center-software/.