Evolve IP Delivers World's Only Omnichannel Contact Center Integrated with Microsoft Teams and Virtual Workspaces
Enables Contact Center Employees to Work Anywhere Securely and Access All of Their Business Applications On the Devices of Their Choice
By: Evolve IP
WAYNE, Pa. - Aug. 5, 2020 - PRLog -- Evolve IP, the world's leading provider of Work Anywhere™ solutions; today announced that it has integrated the omnichannel Evolve Contact Suite with Microsoft Teams and the company's virtual Workspaces solution. The powerful combination allows agents to be fully immersed in all parts of the business while supporting clients and prospects anywhere on the devices of their choice. Leveraging a powerful, Web-based identity and access management portal, agents and managers can take advantage of the productivity benefits of Microsoft Teams, access all of the business's applications, including legacy on-premises applications, while delivering a world-class customer experience with Evolve IP's analyst-acclaimed omnichannel contact center software.
The COVID-19 pandemic has wreaked havoc on contact centers forcing businesses to quickly spin up patchwork, work-from-home solutions or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward work anywhere users, IT and contact center leaders are looking at better ways to connect agents not only to the contact center solution, but to the critical applications they need to do their jobs.
The Evolve Contact Suite, which has been noted by Gartner in three consecutive CCaaS Magic Quadrants, was designed from the start to enable contact center agents to work anywhere. And new enhancements to the platform further those capabilities, all at a cost that is 30-40% less than other solutions that lack its remote work capabilities and Microsoft Teams integration.
Major advantages of the Evolve Contact Suite include:
"When agents and their managers were forced to move home, businesses struggled to deliver all of the functionality required for them to be successful,"
Kinka continued, "No one in the contact center market, besides Evolve IP, can provide a complete solution for agents and managers that delivers award-winning omnichannel features, secure access to SaaS and legacy applications, and integration with the rest of the business via Microsoft Teams; all from a web browser on nearly any device."
WHY CLIENTS CHOOSE EVOLVE IP
Businesses can Work Anywhere™ with Evolve IP. We take the tools you'd typically use at the office, like a phone and the apps on your desktop, and deliver them from a single portal that users can access on any device. Employers are increasingly aware of the importance of a 'work anywhere' mindset where employees want to be more productive and collaborate in meaningful ways no matter where they are, or what time it is. Evolve IP enables employees to contribute to the business in ways that fit their lifestyles while their company's IT becomes more secure, more dependable, and much easier to manage.
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