Retailers can offer shoppers Hands Free Shopping even if they don't have valet service
Valet operators using SMS Valet at malls have a new service and revenue opportunity with Hands-Free Shopping
Going contactless is critical for retailers to stay in business in the current landscape. Retailers resisted contactless payments until this COVID-19 pandemic effectively ended their dependence on legacy point-of-sale systems. The concern was that customers and employees suddenly moving to contactless processes would cause confusion and negatively affect customer experience, but now there's increasing evidence that customers want contactless experiences in store or they'll take their business online.
"Hands Free Shopping means retail shoppers can buy items at each store, then text the valet attendant or mall employee to pick up the bags that are stored in a secure location until the shopper is ready to leave," said Steve Resnick, Chief Revenue Officer and REZ at TEZ.
If Hands Free Shopping is offered along with valet service, an attendant can bring the car to any valet station at a mall, allowing customers to retrieve their cars and bags without walking back through the building. Customer car requests, payment and tip are managed through the platform online, making it a cashless, app-free transaction.
"It is so convenient for shoppers to use, especially around holidays when mall traffic increases. Customers don't have to carry heavy packages around and can choose which stand the valet delivers their cars and bags when they're done shopping. Offering a cashless, convenient shopping experience is one way retailers and valet operators can encourage customers to go to stores instead of shop online," said Resnick.
Avoiding exposure to COVID-19 is a reason shoppers stay home, so offering contactless in-store experiences along with increased protective measures gives shoppers added peace of mind during the pandemic. Go to https://smsvalet.com/
TEZ creates cloud-based, app-free mobile solutions to enhance end-user customer experiences in the parking and hospitality industries. By digitizing service, operators speed up service and streamline operations, generating more revenue. TEZ mobile technology solutions offer real-time reporting, enforcement tools and a comprehensive audit trail to maximize accountability and profitability in a simple SaaS interface. TEZ platforms facilitated more than 18,000,000 transactions throughout the US and Latin America last year. Visit https://tezhq.com for more information.