Elision Announced to Office Call Center Solution with Unified Communication Support

NEW YORK - July 20, 2020 - PRLog -- Recently, the spokesperson of Elision announced that the company will provide a call center solution, which will support unified communication. This software is available for global call centers and businesses that are seeking the most advanced contact center solution with unified communication channels. This solution will support all major omnichannel communication channels listed below:

·         Voice calling

·         Screen sharing

·         Video calling

·         Conferencing

·         Instant messaging

·         Facebook messaging

·         WhatsApp messaging

·         Email

·         SMS

·         Fax

·         And more

The spokesperson of the company shared the list of features available in this call center solution, which are as below:

·         Live statistics of agents, system usage, etc.

·         Historic report

·         Call forwarding

·         Attended call transfer

·         Blind call transfer

·         Lead management

·         Campaign management

·         Live agent monitoring

·         Predictive dialer

·         Auto dialer

·         Power dialer

·         Manual dialer

·         Progressive dialer

·         Unlimited call queue

·         Call recording

·         Voicemail

·         Advanced call distribution

·         Longest idle agent-based call routing

·         3-way conferencing

·         Whisper

·         Barge-in

·         Call snooping

·         Call intervention

·         Do not disturb

·         And many more

The company has announced that along with the top features, this contact center solution with unified communication channels also offers some amazing add-ons. These add-ons can help companies get competitive advantages. Here are some of the major add-ons shared by the spokesperson of the company:

·         SMS broadcasting

·         Voice broadcasting

·         Call recording with custom controls

·         IT help desk ticketing

·         Word spotting in the call recording files

·         Agent screen capture module

·         Remote agent

·         Sticky agent

·         Work from Home

·         Soundboard Avatars

·         And more

The spokesperson of the company shared, "This is one of the most advanced call center solutions available in the industry. We have built to provide the most competitive features to our customers, so they can enjoy competitive advantages. It supports all different modes of communication to offer unified communication, which is required to provide an exceptional customer experience in the call centers and customer support centers."

About Elision Technologies Pvt. Ltd

It is a leading VoIP company based in Ahmedabad, Gujarat, India. The company has been offering the best in the industry VoIP solutions and services for more than 12 years. It also has offices in the USA, the UK, and Mexico. It offers various ready to use VoIP software. The call center software with support of unified communication channels is made available by the company for its global customers. To know more about this software in detail, please visit https://www.elisiontec.com/contact-center-solution